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What to Expect
Tesla Collision is seeking an energetic professional with a proven record of
accomplishment of managing people and processes to work on one of the most
progressive vehicle brands in the world. The Collision Center Back of House
Manager is the leader of our collision shop floor teams. In this role, you
will be responsible for leading an engaged team of technicians while
delivering an impeccable service experience through driving excellent results
and delivering operational efficiency in our collision centers. This position
requires a Clear understanding of Production systems and collision shop
workflow, utilizing critical thought processes and root cause analysis
What You'll Do
Provide effective supervision and coaching to assigned technical employees
to achieve the required quality and service output goals. Maintain
appropriate shop records and inventories. Manage the smooth flow of work
through the collision center.
Serve as the process leader for shop activities, ensuring work standards
are defined and systemically improved with input from collision
technicians and the rest of the collision center team
Lead, coach and develop a highly engaged team of technicians
Partner with Collision Manager to establish targets for quality, speed and
cost in line with customer and business needs
Ensure that work standards and available engineering procedures are
current, accurate and that all work is done in compliance to ensure
maximum quality.
Monitor to ensure that all employees comply with safety regulations and
the collision center's safety program.
Work with employees to resolve technical and personnel problems. Schedule
employees to effectively meet collision repair needs and to ensure
vacation and other time off consistent with company policies.
Responsible for selecting team members and ensuring they receive the
required training. Conduct regularly scheduled one on one developmental
meetings with team members to facilitate their professional development
and leveling in Chare your career. Monitor training needs/requirements of
the team and individuals and coordinate training as required in
partnership with training team resources
Provide effective daily communication in order to keep all team members
working toward the same goals. Communicate to employees all issues that
affect the service center and overall service organization.
Partner with Collision Manager to scale and grow the production of the
shop in support of company targets
Perform other duties as assigned by the Collision Manager to support
business.
What You'll Bring
7-10 years Collision technical aptitude or experience is preferred
Prior leadership experience in a collision-focused industry preferred.
Ability to meet deadlines and be accountable for quality / quantity.
Able to manage multiple tasks with competing priorities, establish and
achieve goals.
Ability to lead group root cause problem solving activities and rapidly
develop countermeasures
Able to effectively interact with customers as required
Excellent interpersonal and communication skills.
One to three years of industrial supervisory or similar leadership
experience preferred.
Able to work a flexible schedule, including evenings weekends and holidays
Experience with Microsoft Office, understanding of repair estimates.
