None
What to Expect
The Associate Regional Manager must deliver excellent results and achieve goals month after month by developing effective local teams, ensuring operational standards are met on a consistent basis, and leading strategic business planning within a designated territory. The RIT communicates effectively and works with cross-functional partners and the Regional Manager to drive business results, can translate strategic themes into concrete action plans, and provides consistent feedback to identify, prioritize, resource, and operationalize projects. This role directly supports Tesla's mission by ensuring an accurate, consistent, and rapid transaction for Tesla customers.
What You'll Do
BUILD EFFECTIVE TEAMS
Source, recruit, hire, and onboard top talent
Lead, develop, coach and motivate high-performing teams
Reinforce a culture of leadership and team excellence: training standards, career pathing, succession planning, talent acquisition and employee retention
Spend majority of time in both stores and delivery centers; and provide coaching, and in-the-moment feedback to management and senior team leaders
Directly manage a team of people-leaders across field retail, service- plus, and delivery locations
Set clear team targets and individual goals; hold teams accountable by driving performance through consistent observation and on the floor coaching
Create a culture of employee engagement and recognition of high performers
Represent Tesla in a professional and responsible manner when communicating with others both internally and externally
DRIVE TEAM PERFORMANCE
Set clear targets and individual center goals for sales and delivery targets, customer service and productivity
Hold teams accountable by driving performance management with local leadership through observation and consistent 1 on 1 meetings
Use Analytics to make actionable business recommendations to local managers
Proactively mediate and resolve any customer concerns or escalations that require additional leadership support
Execute daily, monthly and quarterly disciplines to hit targets and drive profitability
REINFORCE OPERATIONAL STANDARDS
Maintain and reinforce Safety and Security standards by partnering with EH&S, Workplace and Security teams
Create a continuous improvement culture by actively collecting feedback, testing strategies, and improving vehicle and customer flow in each sales and delivery location
Demonstrate fluency and reinforce requirements in the local market's Sales and DMV requirements and processes
Optimize sales and delivery processes that promote customer experience
Keep regional leadership informed through a regular cadence of emails and calls
Help control expenses, including staffing, supplies, and services
STRATEGIC BUSINESS PLANNING
Build strong relationships with key stakeholders across real estate, charging, marketing, government affairs, retail operations, recruiting, HR, financial operations, and service to develop a local market strategy
Develop commercial awareness of the market and partner with local communities, businesses, and Tesla owners to create opportunities for growth
Provide consistent feedback to internal teams regarding capacity, throughput, and errors
Work collaboratively with Service team on repairs and vehicle rectifications for EOQ execution
Perform additional responsibilities as assigned by management to meet business needs
What You'll Bring
Bachelor's Degree or equivalent required, and at least 7 years of experience leading large teams in a high-growth, service-focused industry
Demonstrated ability to inspire, influence, and hold a team accountable to achieve a common goal
Ability to prioritize, manage multiple projects, and adhere to business- critical deadlines
Innovative – unfazed by change, hungry to learn, resourceful
Driven – effective at using data, logic, and instincts to identify problems and execute solutions; Experience running complex processes using Lean or other techniques
Trustworthy – Passionate dedication and ethical approach to management and operations
Collaborative - Successful history of building relationships; evidence of being a well-respected, trusted partner, and someone others want to work with
Passion for Tesla's mission to accelerate the world's transition to sustainable energy
Excellent analytical, verbal and written communication, and sales skills
Prior P&L experience preferred
Ability to travel
Willing to relocate
Must have and maintain a valid driver's license and an acceptable and safe driving record
Must be able to stand or sit for 8 hours or more
Ability to work evenings and weekends