None
What to Expect
Tesla is seeking an experienced and dynamic Field Manager to provide
technicians/electricians with training opportunities, manage schedules, follow
up on open cases, actively monitor fleets, and fulfill preventative
maintenance obligations. The Field Manager will be responsible for most, if
not all, post-installation responsibilities and service work as it relates to
performance and system uptime with the support of associated engineering and
deployment teams.
What You'll Do
Manage Service Technicians/Electricians, set schedules and priorities to
aid in the troubleshooting and repair of equipment within assigned region
Be ready to travel for extended periods of time covering multiple
locations in respective region with minimal notice
Maintain high levels of communication and feedback within the service
organization; prepare daily updates of work completed, problems
identified, and future timelines
Exercise discretion and independent judgment while overseeing the field
service work and their successful completion of work orders as they relate
to troubleshooting down or underperforming systems
Evaluate the work of technicians and electricians to provide both
quarterly and yearly performance reviews
Provide necessary “On-boarding” and training resources to Field Service
Technicians
Work with Engineering and Training departments to ensure effective
processes are in place
Responsible for the day to day operation. Including acting on actual
events, arrange resources and monitor the progress
Control overall regional spend and when needed propose cost effective
solutions
Responsible, together with territory manager, for the creation, delivery,
efficiency, and productivity of the Operation & Maintenance program in the
field, both directly and with key partners
What You'll Bring
Commercial or Utility Scale Industrial Storage experience preferred
Will have 5+ years of experience working within maintenance and operations
Experience working as a manager
Ability to manage voluminous amounts of data
Experiencing writing Root Cause Analysis and Corrective Action Reports.
Will have 2+ years experience creating Scopes of Work for maintenance or
electrical services.
Recent training and current certification as required in OSHA / NFPA 70E /
Safety experience with PV systems preferred
Excellent computer skills especially using Excel, Outlook, and Word
Strong Case Management skills and familiarity with ticketing systems such
as JIRA, Confluence, or similar Computerized Maintenance Management
Systems (CMMS) preferred.
Excellent written and verbal skills both from a technical and client
facing perspective
Excellent customer service skills
Clean DMV printout and valid Driver License
Regular, reliable, and predictable attendance required
Ability to work well with others in a collaborative team environment
