About Hyliion
Are you ready to “Change the World?” Does “Succeed as One Team” meet
your definition of a key component to an amazing company culture? If “Acting
with Integrity” and pursuing “Excellence in All We Do” motivate you to
do your best work, then Hyliion may be the right fit for you.
Hyliion is seeking an experienced Customer Engineer in Cedar Park, TX. This
full-time position offers the opportunity to be a part of an exciting team and
fast-growing company that is revolutionizing the trucking industry. We are
seeking exceptionally talented individuals that are highly motivated to
transform an industry, reduce the use of fuel and have some fun. We are
seeking energetic, hands-on problem solvers who thrive in collaborative team
environments. You will be joining an experienced, innovative team in the
engineering of embedded software and controls solutions.
The Customer Engineer manages existing customer accounts as the primary
Hyliion contact. Supports customers and their vehicles in all stages of the
sales cycle, including application and route analysis, truck specification
qualification, customer/driver onboarding, and in-service data reporting. Main
point of contact internally representing the voice of customer and technical
product feedback, primarily to engineering as well as operations orgs. Reports
to Director of Sales.
Essential Functions: Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Owns the customer experience and acts as a customer's primary point of
contact for all their needs, through all stages of the product life cycle
and the majority of the sales cycle.
Reviews and approves customer target applications, routes, truck
specifications, and operational goals
Support Operations team with Hyliion hybrid system installation
coordination, vehicle delivery, and customer onboarding to fleet managers,
drivers and technicians
Generates and presents Hyliion value stories for customer vehicles,
developing comprehensive use case and savings figures from operational
data to drive adoption and repeat orders of Hyliion technology
Coordinates vehicle/technology demonstration programs with external
partners and supports demo participants, such as fuel providers, sales
channel partners, component providers, and others
Assists Engineering in definition of customer applications and
requirements for current and new product development programs
Assists Marketing and Sales in the development of external sales,
marketing, and public relations materials
Represents Voice of Customer internally, supporting field service
prioritization and customer truck performance reviews to ensure a
satisfied customer base
Reviews and approves engineering change notices affecting customer trucks
Willingness to travel up to 10% to support customer truck deliveries and
trade shows
Knowledge, Skills, and Abilities:
Ability to communicate clearly and concisely with customers on technical
topics.
Understanding of basic mechanical and electrical engineering principles
Understanding of basic statistical and data analysis principles
Competency with Microsoft Office Suite
Ability to manage and prioritize multiple competing tasks in a fast-pace
environment
Required Qualifications:
Bachelor's Degree in Engineering (Mechanical Engineering preferred)
Commercial Vehicle, Automotive or related industry or internship
experience
“Customer First” mindset
Effective communicator of technical topics to non-technical audiences
PowerPoint and Excel Experience
Preferred Qualifications:
2 years in sales/application engineering, or customer facing technical
role, in the automotive/commercial vehicle industry
Experience with Salesforce or other CRM platforms
Physical Demands:
Occasionally lift and/ or move up to 30 pounds.
Benefits:
Medical Plans, with PPO or HDHP options
Dental Plans, with buy-up option
Vision Plan
Life Insurance and Accidental Death & Dismemberment Plans, with buy-up
options
Short Term Disability, paid for by the company
Long Term Disability, paid for by the company
Flexible Spending Accounts (FSA)
Health Savings Account (HSA)
401k
Voluntary Accident Plans
Voluntary Critical Illness Plans
Hyliion is committed to diversity, equity, inclusion, and is proud to be an
equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, gender,
gender identity or expression, sexual orientation, national origin, genetics,
disability, age, or veteran status.
