Customer Engineer

March 20, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

About Hyliion

Are you ready to “Change the World?” Does “Succeed as One Team” meet your definition of a key component to an amazing company culture? If “Acting with Integrity” and pursuing “Excellence in All We Do” motivate you to do your best work, then Hyliion may be the right fit for you.

Hyliion is seeking an experienced Customer Engineer in Cedar Park, TX. This full-time position offers the opportunity to be a part of an exciting team and fast-growing company that is revolutionizing the trucking industry. We are seeking exceptionally talented individuals that are highly motivated to transform an industry, reduce the use of fuel and have some fun. We are seeking energetic, hands-on problem solvers who thrive in collaborative team environments. You will be joining an experienced, innovative team in the engineering of embedded software and controls solutions.

The Customer Engineer manages existing customer accounts as the primary Hyliion contact. Supports customers and their vehicles in all stages of the sales cycle, including application and route analysis, truck specification qualification, customer/driver onboarding, and in-service data reporting. Main point of contact internally representing the voice of customer and technical product feedback, primarily to engineering as well as operations orgs. Reports to Director of Sales.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Owns the customer experience and acts as a customer's primary point of contact for all their needs, through all stages of the product life cycle and the majority of the sales cycle.
  • Reviews and approves customer target applications, routes, truck specifications, and operational goals
  • Support Operations team with Hyliion hybrid system installation coordination, vehicle delivery, and customer onboarding to fleet managers, drivers and technicians
  • Generates and presents Hyliion value stories for customer vehicles, developing comprehensive use case and savings figures from operational data to drive adoption and repeat orders of Hyliion technology
  • Coordinates vehicle/technology demonstration programs with external partners and supports demo participants, such as fuel providers, sales channel partners, component providers, and others
  • Assists Engineering in definition of customer applications and requirements for current and new product development programs
  • Assists Marketing and Sales in the development of external sales, marketing, and public relations materials
  • Represents Voice of Customer internally, supporting field service prioritization and customer truck performance reviews to ensure a satisfied customer base
  • Reviews and approves engineering change notices affecting customer trucks
  • Willingness to travel up to 10% to support customer truck deliveries and trade shows
  • Knowledge, Skills, and Abilities:

  • Ability to communicate clearly and concisely with customers on technical topics.
  • Understanding of basic mechanical and electrical engineering principles
  • Understanding of basic statistical and data analysis principles
  • Competency with Microsoft Office Suite
  • Ability to manage and prioritize multiple competing tasks in a fast-pace environment
  • Required Qualifications:

  • Bachelor's Degree in Engineering (Mechanical Engineering preferred)
  • Commercial Vehicle, Automotive or related industry or internship experience
  • “Customer First” mindset
  • Effective communicator of technical topics to non-technical audiences
  • PowerPoint and Excel Experience
  • Preferred Qualifications:

  • 2 years in sales/application engineering, or customer facing technical role, in the automotive/commercial vehicle industry
  • Experience with Salesforce or other CRM platforms
  • Physical Demands:

  • Occasionally lift and/ or move up to 30 pounds.
  • Benefits:

  • Medical Plans, with PPO or HDHP options
  • Dental Plans, with buy-up option
  • Vision Plan
  • Life Insurance and Accidental Death & Dismemberment Plans, with buy-up options
  • Short Term Disability, paid for by the company
  • Long Term Disability, paid for by the company
  • Flexible Spending Accounts (FSA)
  • Health Savings Account (HSA)
  • 401k
  • Voluntary Accident Plans
  • Voluntary Critical Illness Plans
  • Hyliion is committed to diversity, equity, inclusion, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

    From this employer

    Recent blogs

    Recent news