Customer Onboarding Specialist

Fisker
February 14, 2024
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Offerd Salary:Negotiation
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Contract Type:Other
Working Time:Negotigation
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About Fisker Inc.

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit www. FiskerInc.com – and enjoy exclusive content across Fisker's social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.

Job Overview:

As a Customer Onboarding Specialist at Fisker in Toronto, Canada you will be at the forefront of introducing our innovative products to new customers. Your role is pivotal in shaping the initial customer experience, ensuring that from the moment they engage with Fisker products to the point of seamless integration, they feel supported, informed, and excited about our products.

In this dynamic role, you will not only guide customers through the onboarding process but also act as a brand ambassador, conveying the passion and innovation that defines Fisker. You'll have the opportunity to build lasting relationships with customers, understanding their unique needs and tailoring the onboarding experience to exceed expectations.

This role offers a unique blend of technical understanding, interpersonal skills, and the excitement of working in a startup environment. You will collaborate closely with cross-functional teams, influencing the trajectory of our products based on the insights gained during the onboarding process. Your contribution will directly impact customer satisfaction, loyalty, and the overall success of Fisker in the competitive automotive landscape.

If you are passionate about automobiles, thrive in a fast-paced startup culture, and are eager to play a key role in shaping the future of automotive technology, we invite you to join our team as a Customer Onboarding Specialist.

Key Responsibilities:

Onboarding Process: Lead the onboarding process for new customers, providing personalized guidance to ensure a smooth transition from signup to product use.

Product Familiarity: Develop a strong understanding of our products and services to effectively communicate their value propositions and features to customers.

Customer Engagement: Proactively engage with customers through various channels, including email, phone, and video calls, to gather required information, address queries, and provide ongoing support.

Cross-functional Collaboration: Collaborate with cross-functional teams, including product development, marketing, and sales, to ensure a cohesive onboarding experience aligned with customer expectations.

Issue Resolution: Identify and resolve any issues or challenges during the onboarding process, working closely with technical teams to provide timely solutions.

Qualifications:

  • Bachelor's degree in business, Marketing, or a related field.

  • Previous experience in customer facing role, or experience in the automotive industry is preferred.

  • Passion for and knowledge of automotive technology and trends.

  • Excellent communication skills and ability to convey technical information in an accessible manner.

  • Flexibility and adaptability to thrive in a startup environment.

  • Familiarity with CRM systems and automotive software/tools is a plus.

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