Position Overview
This position will provide comprehensive support to Proterra's customer
service department. The Customer Program Manager is the liaison between our
customers and manufacturing operations and provides support to Proterra's
Greenville Site Manager, Customer Programs and other site leadership team
members. You will be responsible for managing the customer journey from order
entry through delivery to the customer site, completing a successful hand-off
to field service. This position will be the customer point of contact in
Greenville, SC.
About the Role – You Will:
Utilize accepted project management tools and best practices to deliver a
high-quality customer engagement experience while meeting internal revenue
targets.
Coordinate all engineering, operations, services, and marketing activities
on behalf of the customer as required in the contract.
Manage assigned projects by ensuring designs are in line with customer
specifications and requirements, coordinating operational activities,
building and maintaining stakeholder relationships, and meeting
organizational goals.
Identify and manage risks by understanding the roles of and coordinating
with the Proterra Sales, Supply Chain, Engineering, Production, Finance,
Service, and Quality teams as well as with the counterparts within the
customer's organization.
Be responsible for on-time-delivery of purchased products and meeting
internal cash collection and revenue recognition goals.
Schedule customer visits and support pre-production customer meetings to
enable a successful product build.
Coordinate with internal operations teams to ensure delivery of depot or
overhead charger installations at the customer site.
Execute a successful transition into Service by ensuring an understanding
of customer launch plans and training needs.
Continuously improve the process for managing customer contract execution
and delivery.
Become an EV advocate and partner with customers to help them fully
utilize their battery electric bus fleet.
About Our Group
As strategic partners, the Customer Service team strives to ensure that
our values, culture and level of engagement always allow us to do great
things for our company and customers.
We strive to provide the highest-level service and support to our
customers each and every day.
We work collaboratively to build strong relationships with our customers,
partners, and internal production team.
We treat each other with respect, and always try to have a little fun
every day!
This position will be part of the Greenville based Customer Success Team
that supports Proterra's Manufacturing and Engineering operations in
Greenville, SC.
You will report to the Director, Customer Programs and collaborate
with other Proterra team members locally as well as at our headquarters in
Burlingame, CA and other manufacturing facility in Los Angeles, CA.
About You
Self-starter with the ability to adapt interpersonal styles and techniques
to influence at all levels of the organization.
Customer-focused attitude, with high level of professionalism and
discretion.
Ability to maintain strict confidentiality, establish trust and
credibility, and act with complete integrity.
Detail-oriented, resourceful, diligent, and results focused.
Strong time management and organizational skills.
Sound judgment and problem-solving skills.
Excellent English communication skills; able to clearly articulate
information to customers, partners and sales representatives.
Your Experience Includes
Bachelor's Degree in Engineering, Business or related field or equivalent
experience
Demonstrated large project management experience.
Excellent customer service experience.
Effective problem-solving skills.
Previous experience with commercial transportation products (e.g. buses,
trucks, fleet automobiles, heavy equipment), optional but preferred.
Your Experience Includes
Formal Project Management training and certification (e.g. PMP, CAPM)
Location: Remote; but preferably based in western US
Travel: 20-30%
Proterra is an Equal Employment Opportunity Employer, providing equal
employment opportunities to all Employees and applicants for employment
without regard to race, color, creed, religion, sex, sexual orientation,
gender identity, national origin, disability, age, genetic information,
veteran status, pregnancy, childbirth, or related medical conditions,
including, but not limited to, lactation or any other characteristic protected
by applicable federal, state, or local law or ordinance. Proterra participates
in the Electronic Employment Verification Program (E-Verify).
