Customer Program Manager

July 09, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

Position Overview

This position will provide comprehensive support to Proterra's customer service department. The Customer Program Manager is the liaison between our customers and manufacturing operations and provides support to Proterra's Greenville Site Manager, Customer Programs and other site leadership team members. You will be responsible for managing the customer journey from order entry through delivery to the customer site, completing a successful hand-off to field service. This position will be the customer point of contact in Greenville, SC.

About the Role – You Will:

  • Utilize accepted project management tools and best practices to deliver a high-quality customer engagement experience while meeting internal revenue targets.
  • Coordinate all engineering, operations, services, and marketing activities on behalf of the customer as required in the contract.
  • Manage assigned projects by ensuring designs are in line with customer specifications and requirements, coordinating operational activities, building and maintaining stakeholder relationships, and meeting organizational goals.
  • Identify and manage risks by understanding the roles of and coordinating with the Proterra Sales, Supply Chain, Engineering, Production, Finance, Service, and Quality teams as well as with the counterparts within the customer's organization.
  • Be responsible for on-time-delivery of purchased products and meeting internal cash collection and revenue recognition goals.
  • Schedule customer visits and support pre-production customer meetings to enable a successful product build.
  • Coordinate with internal operations teams to ensure delivery of depot or overhead charger installations at the customer site.
  • Execute a successful transition into Service by ensuring an understanding of customer launch plans and training needs.
  • Continuously improve the process for managing customer contract execution and delivery.
  • Become an EV advocate and partner with customers to help them fully utilize their battery electric bus fleet.
  • About Our Group

  • As strategic partners, the Customer Service team strives to ensure that our values, culture and level of engagement always allow us to do great things for our company and customers.
  • We strive to provide the highest-level service and support to our customers each and every day.
  • We work collaboratively to build strong relationships with our customers, partners, and internal production team.
  • We treat each other with respect, and always try to have a little fun every day!
  • This position will be part of the Greenville based Customer Success Team that supports Proterra's Manufacturing and Engineering operations in Greenville, SC.
  • You will report to the Director, Customer Programs and collaborate with other Proterra team members locally as well as at our headquarters in Burlingame, CA and other manufacturing facility in Los Angeles, CA.
  • About You

  • Self-starter with the ability to adapt interpersonal styles and techniques to influence at all levels of the organization.
  • Customer-focused attitude, with high level of professionalism and discretion.
  • Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity.
  • Detail-oriented, resourceful, diligent, and results focused.
  • Strong time management and organizational skills.
  • Sound judgment and problem-solving skills.
  • Excellent English communication skills; able to clearly articulate information to customers, partners and sales representatives.
  • Your Experience Includes

  • Bachelor's Degree in Engineering, Business or related field or equivalent experience
  • Demonstrated large project management experience.
  • Excellent customer service experience.
  • Effective problem-solving skills.
  • Previous experience with commercial transportation products (e.g. buses, trucks, fleet automobiles, heavy equipment), optional but preferred.
  • Your Experience Includes

  • Formal Project Management training and certification (e.g. PMP, CAPM)
  • Location: Remote; but preferably based in western US

    Travel: 20-30%

    Proterra is an Equal Employment Opportunity Employer, providing equal employment opportunities to all Employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation or any other characteristic protected by applicable federal, state, or local law or ordinance. Proterra participates in the Electronic Employment Verification Program (E-Verify).

    From this employer

    Recent blogs

    Recent news