About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit www. FiskerInc.com – and enjoy exclusive content across Fisker's social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.
Role Overview
Join the groundbreaking team at Fisker Inc. as a Customer Relations Associate, where you will serve as a vital link between our valued clients and the Fisker brand. As a Product and Brand Specialist, you will leverage your exceptional communication skills and social media acumen to engage with current Fisker reservation holders and prospective customers through our advanced CRM platform. Your dedication to providing top-notch customer service will play a pivotal role in delivering a world-class customer experience and leaving a lasting positive impression of the Fisker brand.
At Fisker, we value your ideas and thrive in a fast-paced work environment. If you are passionate about making an impact and want to be part of an unbeatable team, we want to hear from you!
Ready to embark on an exciting journey with Fisker? Take the first step and apply today!
Responsibilities:
Provide customers with expert consultations on topics related to EV ownership, including purchasing, delivery, and charging.
Convert potential leads into reservations and facilitate new vehicle orders.
Deliver daily support to current and prospective Fisker clients through various channels, including social media, email, phone, and web-based platforms, utilizing Salesforce.
Contribute to Fisker Consumer Relations by actively participating in strategies, processes, policies, and metrics for addressing customer inquiries through multiple inbound channels.
Respond promptly and professionally to all customer inquiries, aiming to generate leads and maintain high customer satisfaction.
Reach out to Fisker enthusiasts and engage them in special events and activities.
Troubleshoot and resolve customer issues effectively to achieve excellent customer satisfaction.
Basic Qualifications / Knowledge / Experience:
Minimum of 2 years of experience in customer relations and customer service.
Strong social media acumen, with preferred prior experience.
Ability to identify cases that require escalation and handle them efficiently.
Excellent verbal and written communication skills.
Positive outlook and energetic personality.
Solution-oriented mindset.
Strong dedication to delivering excellence in customer satisfaction.
Organizational skills with the ability to manage multiple client responses.
Strong follow-through skills.
Ability to work effectively in a team environment.
Eagerness to collaborate with numerous departments and adapt to different working styles.
Possession of a valid driver's license and an acceptable driving record.
Preferred Skills / Experience / Competencies:
Drive for Results: Demonstrate a strong desire for high performance, taking responsibility and working towards planning targets while overcoming obstacles, setbacks, and uncertainty.
Business Acumen: Contribute to the company's strategy by aligning the strategic priorities of your area with the broader organization's direction and priorities.
Customer Centricity: Anticipate evolving customer needs and proactively address them, always doing the right thing in the right way.
Decision Making: Make timely and well-informed decisions, considering relevant facts, goals, constraints, and risks.
Analytical Thinking: Gather pertinent information, identify key issues, compare data from various sources, and draw appropriate conclusions to arrive at effective solutions.
Teamwork & Collaboration: Facilitate collaboration by actively engaging with colleagues to make joint decisions and share best practices.
Display Global Perspective: Demonstrate an understanding of the organization's global market position, opportunities, capabilities, and competitive threats, considering cultural issues and geographic differences when making plans and decisions.