About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit www. FiskerInc.com – and enjoy exclusive content across Fisker's social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.
Role Overview
We are looking for a proactive Customer Relations Manager , to join our growing European team based in London, United Kingdom. The ideal candidate will lead our customer relations function and be on-site at Fisker events in Europe to develop strong customer relations and a positive impression of the Fisker brand. You will be responsible for ensuring a world-class customer experience through customer contacts and at these events to build brand affinity with Fisker.
Responsibilities
Lead Fisker customer relations, including strategies, processes, policies, and metrics for responding to customer inquiries for all engagement channels
Respond to customer inquiries in a timely and professional manner for all engagement channels
Build customer relations function, including scaling the business towards launch
Outreach to Fisker handraisers to participate in special events/activities
Support Fisker events on-site to ensure excellence in customer engagement
Engage with customers at Fisker events and provide support during event as required
Develop best practices, feedback loops, and process improvements
Troubleshoot and resolve customer issues to achieve excellent customer satisfaction
Ensure excellence in customer satisfaction of attendees at event, as demonstrated from qualitative and quantitative measures
Create post-event recap and provide to key stakeholders and executives within the organization
Basic Qualifications / Knowledge / Experience
Minimum 3 to 5 years of experience in customer relations, preferably at an automotive OEM; at least 1 year at the Manager level
Extremely organized and detail-oriented
Creative, strategic thinker
Problem solver, quick solution finder
Strong dedication to delivering excellence in customer satisfaction
Ability to manage multiple projects simultaneously while striving for excellence
Desire and strong ability to work and interact with, and outreach to, attendees at Fisker events
Able to effectively work with numerous departments and working styles and eager to develop a clear understanding of how to present and share information across the different teams
Must be willing to travel within Europe for on-site event support
Fluent in English and German. Any further European languages would be an advantage.
Preferred Skills / Experience / Competences
Drive for Results : Drive for high performance, takes responsibility and works towards planning targets, overcoming obstacles, setbacks and uncertainty.
Business Acumen: Contribute to the company strategy and aligns the strategic priorities of own area with the direction and strategic priorities of the broader organization.
Customer Centricity: Anticipates evolving customer needs and how to address them, doing the right thing in the right way
Decision Making: Makes timely, informed decisions that consider the facts, goals, constraints, and risks.
Analytical Thinking: Gather relevant information, identify key issues, compare data from different sources; draw appropriate conclusions to arrive at appropriate solutions.
Teamwork & Collaboration: Facilitates Collaboration, actively engaging and to make joint decision and share best practices.
Displays Global Perspective: Conveys an understanding of the organization's global market position, opportunities, capabilities, and competitive threats and takes cultural issues and geographic differences into account when making plans and decisions.
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