Customer Relations Manager

October 12, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

About Fisker Inc.

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit www. – and enjoy exclusive content across Fisker's social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.

Role Overview

We are looking for a proactive Customer Relations Manager , to join our growing European team based in Vienna, Austria. The ideal candidate will lead our customer relations function and be on-site at Fisker events in Europe to develop strong customer relations and a positive impression of the Fisker brand. You will be responsible for ensuring a world-class customer experience through customer contacts and at these events to build brand affinity with Fisker.


  • Lead Fisker customer relations, including strategies, processes, policies, and metrics for responding to customer inquiries for all engagement channels

  • Respond to customer inquiries in a timely and professional manner for all engagement channels

  • Build customer relations function, including scaling the business towards launch

  • Outreach to Fisker handraisers to participate in special events/activities

  • Support Fisker events on-site to ensure excellence in customer engagement

  • Engage with customers at Fisker events and provide support during event as required

  • Develop best practices, feedback loops, and process improvements

  • Troubleshoot and resolve customer issues to achieve excellent customer satisfaction

  • Ensure excellence in customer satisfaction of attendees at event, as demonstrated from qualitative and quantitative measures

  • Create post-event recap and provide to key stakeholders and executives within the organization

  • Basic Qualifications / Knowledge / Experience

  • Minimum 3 to 5 years of experience in customer relations, preferably at an automotive OEM; at least 1 year at the Manager level

  • Extremely organized and detail-oriented

  • Creative, strategic thinker

  • Problem solver, quick solution finder

  • Strong dedication to delivering excellence in customer satisfaction

  • Ability to manage multiple projects simultaneously while striving for excellence

  • Desire and strong ability to work and interact with, and outreach to, attendees at Fisker events

  • Able to effectively work with numerous departments and working styles and eager to develop a clear understanding of how to present and share information across the different teams

  • Must be willing to travel within Europe for on-site event support

  • Fluent in English and German. Any further European languages would be an advantage.

  • Preferred Skills / Experience / Competences

  • Drive for Results : Drive for high performance, takes responsibility and works towards planning targets, overcoming obstacles, setbacks and uncertainty.

  • Business Acumen: Contribute to the company strategy and aligns the strategic priorities of own area with the direction and strategic priorities of the broader organization.

  • Customer Centricity: Anticipates evolving customer needs and how to address them, doing the right thing in the right way

  • Decision Making: Makes timely, informed decisions that consider the facts, goals, constraints, and risks.

  • Analytical Thinking: Gather relevant information, identify key issues, compare data from different sources; draw appropriate conclusions to arrive at appropriate solutions.

  • Teamwork & Collaboration: Facilitates Collaboration, actively engaging and to make joint decision and share best practices.

  • Displays Global Perspective: Conveys an understanding of the organization's global market position, opportunities, capabilities, and competitive threats and takes cultural issues and geographic differences into account when making plans and decisions.

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