About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit www. FiskerInc.com – and enjoy exclusive content across Fisker's social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.
Job Locatio n
As a Customer Relations Specialist , you will become a communication gateway member to Fisker clients and develop the skills to act as a Product and Brand Specialist, capable of effectively communicating with current Fisker reservation holders and potential future customers through our CRM platform. You will be responsible for supporting an engaging consumer relations experience and leaving a positive impression of the Fisker brand. You will become a key part of the team delivering a world-class customer experience.
The role is ideally suited to candidates seeking to make their first move into Customer Relations or looking to transition from a role in the hospitality industry or retail. If you enjoy contributing your ideas, thrive in a fast- paced work environment, and want to join an unbeatable team, then Fisker would love to hear from you.
You bring the right attitude and your language skills – Fisker will invest in you and provide all the necessary training.
Duties and Responsibilities
Use your language skills to provide daily support to current and potential Fisker clients through Salesforce to support inbound Omni channels that include social media, email, phone, web-based, and phone contacts.
Respond to all customer inquiries in a timely and professional manner through all inbound channels in order to support lead generation.
Support and maintain the Fisker knowledge base to assist with customer inquiries.
Outreach to Fisker hand-raisers to participate in special events and activities.
Help resolve customer issues to achieve excellent customer satisfaction.
Support Fisker marketing events on-site.
Knowledge, Skills, Abilities, Competencies
Written and verbal proficiency in German and English
Customer facing experience from the Hospitality or Retail sector is a plus.
A positive outlook with an energetic personality.
An interest in personal development and learning new skills.
An enthusiasm for Electric Vehicles, Sustainability, and Clean Mobility is a bonus – once you join the Fisker team and learn about our brand and products, we are sure you will share our passion!
Basic computer skills, including word processing, using email, accessing the Internet and social media, navigating internal software, and managing files.