Experience Center Store Manager

March 06, 2023
Offerd Salary:$46,060
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

About Fisker Inc.

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit www. FiskerInc.com – and enjoy exclusive content across Fisker's social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.

Role Overview

As the Manager of the Fisker Center+ in Tucson, Arizona, we are looking for a professional and customer service-focused leader to oversee daily operations and manage a team of Fisker Advisors. You will recruit, train and supervise a team as well as oversee the operational standards at the location. Your duties will also include leading the customer journey from lead generation through to reservation and ultimately vehicle delivery. The ideal candidate will be able to achieve high customer satisfaction and staff performance through creating a positive working environment. In addition to being an excellent communicator, the candidate should demonstrate outstanding leadership and interpersonal skills.


  • Provide leadership, direction and coaching all members of the experience center team to ensure an outstanding and seamless experience for customers

  • Assist with recruiting, hiring and onboarding of Fisker Advisors

  • Plan and coordinate shift schedules for Fisker Advisors

  • Be a brand advocate; provide information to prospective customers about the Fisker brand, product, service and charging along with other aspects of Fisker ownership

  • Ensure operational procedures are adhered to

  • Answer customer inquiries as they arise

  • Support vehicle test-drives and monitor and ensure vehicles are properly prepared for test-drive purposes

  • Work proactively to identify technical, operational and organization issues and seek partnerships for prompt resolution

  • Driving business through customer engagement, brand education and lead generation

  • Setting criteria and evaluating staff using performance-based metrics

  • Basic Qualifications / Knowledge / Experience

  • Bachelor's degree in Business Administration or similar field

  • Minimum of 3 years of experience working in a retail environment in a managerial role

  • Experience recruiting, hiring and retaining a team along with shift planning

  • Strong leadership and customer management abilities

  • Customer service-oriented with in-depth knowledge of basic business management processes

  • Excellent communication and interpersonal skills

  • Preferred Attributes/ Competencies

  • Drive for Results: Drive for high performance, takes responsibility and works towards planning targets, overcoming obstacles, setbacks, and uncertainty.

  • Business Acumen: Contribute to the company strategy and aligns the strategic priorities of own area with the direction and strategic priorities of the broader organization.

  • Customer Centricity: Anticipates evolving customer needs and how to address them, doing the right thing in the right way.

  • Decision Making: Makes timely, informed decisions that consider the facts, goals, constraints, and risks.

  • Analytical Thinking: Gather relevant information, identify key issues, compare data from various sources; draw appropriate conclusions to arrive at appropriate solutions.

  • Teamwork & Collaboration: Facilitates Collaboration, actively engaging and to make joint decision and share best practices.

  • Displays Global Perspective: Conveys an understanding of the organization's global market position, opportunities, capabilities, and competitive threats and takes cultural issues and geographic differences into account when making plans and decisions.

  • Additional Requirements

  • Must be willing to travel both domestically, as well as internationally, as required
  • Expected Salary Range: $46,060.00 to $128,310.00 a year.

    Additional compensation: Salary is one part of total compensation which includes bonuses, equity awards as applicable, and benefits. An employee is eligible to participate in Fisker's equity program, subject to the rules governing such programs.

    Benefits: Fisker provides comprehensive medical, prescription, dental, vision, and disability insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Fisker covers most of the premiums for employees.

    The salary offered may vary depending on multiple individualized factors including market location, job-related knowledge, education/training, certifications, key skills, experience, internal peer equity as well as business considerations. Fisker reasonably and in good faith expects to pay for the position within the salary range listed, taking into account the wide variety of factors listed above.

    Fisker Inc. is an Equal Opportunity Employer; employment at Fisker Inc. is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.


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