Position: Field Service Coordinator
Reports to: Director, Field/Customer Service
Location: Loveland, CO
Division : Customer Service
Compensation : $19.47 to $28.65 (DOE)
The Lightning team works with forward-thinking fleets to engineer, deliver, and manage full transportation electrification solutions, including vehicles, charging, data analysis, and energy infrastructure.
Lightning eMotors has been providing specialized and sustainable fleet solutions since 2009, deploying complete zero-emission-vehicle (ZEV) solutions for commercial fleets since 2018 – including Class 3 cargo and passenger vans, ambulances, Class 4 and 5 cargo vans and shuttle buses, Class 4 Type A school buses, Class 6 work trucks, Class 7 city buses, and motor coaches. The Lightning eMotors team designs, engineers, customizes, and manufactures zero-emission vehicles to support the wide array of fleet customer needs with a full suite of control software, telematics, analytics, and charging solutions to simplify the buying and ownership experience and maximize uptime and energy efficiency.
Why join Us?
Here at Lightning, we focus on innovation, exceeding expectations, collaboration, integrity in our work, and respect for all.
We are a fast-growing public company which enables us to continue scaling our teams and capabilities while also maintaining our leadership within the commercial electric vehicle market. This is your opportunity to be an integral part of the team, working with like-minded professionals who are dedicated not only to making a difference in our world but also transforming the automotive industry.
About our Headquarters
We are headquartered in the heart of beautiful Northern Colorado!
Loveland is located just 45 minutes north of Denver/DIA; 40 minutes from Boulder; 35 minutes from Rocky Mountain National Park/Estes Park; and only 15 minutes from Fort Collins, the home of Colorado State University. Whether you are an art lover, outdoor enthusiast, foodie, wildlife admirer, big-city dreamer, or just want to get away, Loveland is the ideal location; and Lightning eMotors is grateful to be a part of this wonderful city.
Visit us at: www. lightningemotors.com to learn more about our organization and living in Colorado!
This position is uniquely positioned to serve as a liaison between our customers and our service technicians. This role is responsible for coordinating with customers, supervisors, managers, and technicians to provide service to customers. This role triages incoming customer concerns, performs basic vehicle troubleshooting, and documents information as well as schedules jobs for the service technicians. This role requires document management, data entry, and logistics coordination skills. Some travel (up to 25%) as well as some night, weekend, and overtime hours may be required.
Our ideal candidate is somebody who has experience in a service advisor role; a logistics setting, such as coordinating routes for a trucking company; or customer service roles including a call center.
All members of our Service Team are required to possess a valid driver's license and clean driving record.
In addition to a standard background check, those who may be required to drive as part of their job will be subject to additional verification through our insurance company.
What we require:
What we prefer:
Once hired, employees are offered generous benefits package including:
Equal Employment Opportunity:
Lightning eMotors is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, military or veteran status.
Note: Statements included in this description are intended to reflect in general, the duties and responsibilities of this position and are not to be interpreted as being all-inclusive.