About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit www. FiskerInc.com – and enjoy exclusive content across Fisker's social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.
As an owner advisor of Fisker's Experience Center we are looking for a professional and service-oriented employee to progress guests through their customer journey in store, educate customers in all Fisker brand and vehicle details, improve sales and customer experiences, and remain disciplined in the development and maintenance of sales pipeline building. Owner advisors will be educated on all electric vehicle and premium markets, support local marketing initiatives to build brand awareness and collaborate closely with the store manager and Sales and Service Fisker associates to ensure clear responsibility and seamless progress through the Fisker customer journey.
The role is based in Oslo, Norway.
Deliver an unparalleled customer experience
Educate customers on the customer journey
Educate customers on the product and what to expect during their ownership experience
Handle objections that help instil confidence and excitement with our customers
Engage in meaningful conversations with customers in store
Collect and record customer information during the customer journey with data accuracy
Maintain up-to-date product knowledge and value to our customers
Collaborate with various teams, including Sales, Order Operations, and Logistics
Meticulously record customer feedback to improve both products and business processes
Identify inefficiencies and pain points in existing workflows for customers and clearly communicate how we can solve these issues
Fluent Norwegian and English
2 years of related professional experience.
Bachelor's degree or equivalent is preferred.
Exceptional people skills including strong oral and written communication, empathy, and active listening ability.
Ability to deliver outstanding customer experiences in a fast-paced and dynamic environment.
Excellent organization skills and ability to prioritize effectively.
Familiarity with CRM tools a plus.
Ability to acquire a salesperson license
Valid Driver's License
Ability to stand for long periods of time
Available to work operating hours during weekends, holidays, and evenings
Preferred Skills / Experiences / Competencies
Drive for Results: Drive for high performance, take responsibility, and work towards performance targets, overcoming obstacles, setbacks, and uncertainty.
Business Acumen: Contribute to the company strategy and aligns the strategic priorities of own area with the direction and strategic priorities of the broader organization.
Customer Centricity: Anticipates evolving customer needs and how to address them, doing the right thing in an authentic way.
Decision Making: Makes timely, informed decisions that consider the facts, goals, constraints, and risks.
Analytical Thinking: Gather relevant information, identify key issues, compare data from various sources; draw appropriate conclusions to arrive at appropriate solutions.
Teamwork & Collaboration: Facilitates Collaboration, actively engaging to make joint decisions and share best practices.
Displays Global Perspective: Conveys an understanding of the organization's global market position, opportunities, capabilities, and competitive threats and takes cultural issues and geographic differences into account when making plans and decisions.