About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit www. FiskerInc.com – and enjoy exclusive content across Fisker's social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.
Role Overview
Join the Fisker team as a Fisker Delivery Lead and play a crucial role in guiding the Delivery Specialists and customer journey, providing exceptional service, and educating them on the Fisker brand and its products. This position requires a high degree of self-motivation, discretion, and independent judgment. A passion for delivering a best-in-class customer experience and a high energy level is essential. This role also offers the potential for national and international travel.
Responsibilities
Promote a culture of safety and quality in accordance with Fisker and industry standards.
Coordinate/host delivery appointments and conduct new owner orientation sessions.
Work closely with other employees to ensure smooth transitions for customers toward a seamless delivery appointment.
Demonstrate mastery of presenting, selling, and delivering Fisker products.
Prepare customer loan and DMV documents prior to delivery appointment and confirm accuracy.
Maximizing scheduling calendar for delivery.
Prepare customers for their delivery appointment through customer outreach, vehicle education and paperwork efficiencies.
Maintaining store fleet: coordinating service, allocation Management.
Ensure vehicles are onsite as prepared for customer appointments.
Compiling and running reports to analyze delivery performance and improvements.
Manage relationships and maintain effective communication with all teams.
Accompany customers on tailored test drive experiences.
Keyholder responsibilities to include opening/closing of facilities and conducting morning/evening recaps.
Perform additional responsibilities as assigned to meet business need including Sales and Delivery.
Basic Qualifications / Knowledge / Experience
Minimum 5 years of Processing or Operations experience, preferably at an automotive OEM, with at least 2 years at the Manager level.
Experience in managing direct reports.
Proficiency in report writing, business correspondence, and procedure manuals.
Willingness to work evening hours, weekends, and holidays regularly initially, with an expectation of reduced need over time.
Strong critical thinking skills, ability to prioritize multiple projects, and meet business-critical deadlines.
Experience with Lean Principles is preferred.
Advanced Excel and PowerPoint skills.
Exceptionally organized and meticulous.
Prior experience with EV, Auto E-commerce, Supply Chain, or Process Improvement is preferred.
Ability to obtain local sales licenses where required.
Results and success-oriented mindset, with a sense of urgency to drive issues and projects to closure.
Ability to effectively collaborate with v departments and working styles.
Preferred Skills / Experience / Competencies
Drive for Results: Drive for high performance, takes responsibility and works towards planning targets, overcoming obstacles, setbacks, and uncertainty.
Business Acumen: Contribute to the company strategy and aligns the strategic priorities of own area with the direction and strategic priorities of the broader organization.
Customer Centricity: Anticipates evolving customer needs and how to address them, doing the right thing in the right way.
Decision Making: Makes timely, informed decisions that consider the facts, goals, constraints, and risks.
Analytical Thinking: Gather relevant information, identify key issues, compare data from various sources; draw appropriate conclusions to arrive at appropriate solutions.
Teamwork & Collaboration: Facilitates Collaboration, actively engaging and to make joint decision and share best practices.
Displays Global Perspective: Conveys an understanding of the organization's global market position, opportunities, capabilities, and competitive threats and takes cultural issues and geographic differences into account when making plans and decisions.
Expected Salary Range: $72,000.00 - $85,000.00 per year.
Additional Compensation: Salary is one part of total compensation, which includes bonuses, equity awards as applicable, and benefits. Employee eligibility to participate in equity programs is subject to the rules governing such programs.
Benefits: Fisker provides a comprehensive benefits package, including medical, dental, vision, and disability insurance coverage for eligible full-time employees, as well as their spouse or domestic partner and children up to age 26. Coverage begins on the first day of employment, with Fisker covering a significant portion of the premiums for employees.
The salary offered may vary based on v individual factors, including location, job-specific knowledge, education/training, certifications, key skills, experience, internal peer equity, and business considerations. Fisker aims to provide a competitive salary within the listed range, considering the diverse factors mentioned above.
Fisker Inc. is an Equal Opportunity Employer. Employment decisions at Fisker Inc. are based on merit, qualifications, and abilities. Fisker Inc. does not discriminate in employment opportunities or practices based on race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
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