About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit www. FiskerInc.com – and enjoy exclusive content across Fisker's social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.
The position is based in London, UK, at Westfield Shepherds Bush.
As an owner advisor of Fisker's Experience Centre we are looking for a professional and service-oriented employee to progress guests through their customer journey in store, educate customers all Fisker brand and vehicle details, improve sales and customer experiences, and remain disciplined in the development and maintenance of sales pipeline building. Owner advisors will be educated on all electric vehicle and premium markets, support local marketing initiatives to build brand awareness and collaborate closely with the store manager and Sales and Service Fisker associates to ensure clear responsibility and seamless progress through the Fisker customer journey.
Deliver an unparalleled customer experience.
Educate customers on the customer journey.
Educate customers on the product and what to expect during their ownership experience.
Handle objections that help instill confidence and excitement with our customers.
Engage in meaningful conversations with customers in-store.
Collect and record customer information during the customer journey with data accuracy.
Maintain up-to-date product knowledge and value to our customers.
Collaborate with various teams, including Sales, Order Operations, and Logistics.
Meticulously record customer feedback to improve both products and business processes.
Identify inefficiencies and pain points in existing workflows for customers and clearly communicate how we can solve these issues.
At least 2 years of related professional experience.
Bachelor's degree or equivalent is preferred.
Exceptional people skills including strong oral and written communication, empathy, and active listening ability.
Ability to deliver outstanding customer experiences in a fast-paced and dynamic environment.
Excellent organization skills and ability to prioritize effectively.
Familiarity with CRM tools a plus.
Ability to acquire a salesperson license.
Valid Driver's License.
Ability to stand for long periods of time.
Available to work operating hours during weekends, holidays, and evenings.