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What to Expect
As we continue to scale, Tesla is looking for high potential leaders to
streamline operations across functions by building excellent teams and
processes that support the customer journey end to end. The General Manager
ensures the success of the site by overseeing all sales and service
operations. In this role, you are responsible for leading cross-functional
managers and establishing efficient, customer-centric processes to help Tesla
accelerate the world's transition to sustainable energy.
What You'll Do
BUILDS EFFECTIVE TEAMS
Hires an excellent team of strong and diverse leaders and takes personal
responsibility for their onboarding and continued development.
Has consistent 1:1s with reports and creates a culture of regular coaching
and feedback.
Addresses low performance quickly and compassionately. Resolves all people
and safety issues in a timely and effective manner.
Collaborates effectively with Human Resources and appropriate partners.
Retains and develops top performers. Takes the time to understand
individuals' motivations and actively coaches towards development goals by
providing actionable feedback. Multiplies the capabilities of team members
and unleashes the team's potential.
Energizes others and builds a team culture of high performance and trust.
Champions inclusion, psychological safety, and courage. Creates an
environment where all voices feel confident speaking up.
CUSTOMER FOCUS
Owns the customer journey from end to end and continually strives to
improve customer happiness.
Actively monitors customer service trends to make necessary improvements
and coaches the team in continuously improving communication, processes,
and relationships to elevate the experience.
SITUATIONAL ADAPTABILITY
Dynamic problem solver who tackles change by leading with the Why and
inspiring buy-in and action.
Allocates and shifts resources as needed based on business priorities and
customer experience. Resilient and calm under intense pressure.
Coachable. Takes full ownership of personal development. Regularly
solicits feedback from teammates above, below, and adjacent, and
demonstrates learning agility by making clear behavioral changes.
Highly mission-driven and motivates others to see the big picture.
DRIVES RESULTS
Takes full responsibility for communicating business priorities to the
team and stakeholders.
Removes barriers and provides cover so team can execute against goals.
Direct reports know what is expected of them, and how their work ties into
the broader team direction.
Understands and owns every aspect of the site's performance. Sets targets,
drives execution, and holds the team accountable both for individual and
team results. Drives standardization in alignment with broader
organizational goals.
What You'll Bring
People-first leader who prioritizes team development
Relentless drive for excellence; provides recognition and feedback daily
Multiplier who elevates the thinking and output of everyone around them,
while also making them feel included and valued
First-principles thinker who finds a creative path to solve previously
unsolvable problems
Exceptional integrity through dedicated and ethical approach to sales and
service operations
Commitment and enthusiasm to work evenings and weekends alongside the rest
of the team
Must have and maintain a valid driver's license and ability to obtain
appropriate state licensing, where applicable
EDUCATION AND EXPERIENCE
Bachelor's Degree and/or equivalent experience leading an end-to-end
customer-facing operation
Experience leading large teams in a fast-paced environment
Functional experience in roles supporting both Sales/acquisition of new
customers and Service/support of existing customers
Demonstrated ability to inspire, influence, and hold teams accountable to
achieve a common goal
Experience leading teams and managing a diverse group of roles and
responsibilities
PHYSICAL REQUIREMENTS
Must be able to stand or sit for 8 hours or more
Occasional travel required for offsite meetings and events; normally less than
10% of the time
