Position Overview
This Launch Engineering position is part of the Customer Engineering team that
supports Proterra Powered customers during all phases of development, testing,
and product launch. This is an exciting team of diverse and dynamic electric
vehicle experts located in strategic locations through the country, playing a
key role to ensure success both for our organization and for customers. This
position is for a launch engineer that provides hands-on support for our OEM
customers when they install our products in their vehicles, as first line of
support for installation, issue resolution, and interfaces. This person is
somewhere in between a development, test, and application engineer, and will
support cross-disciplinary engineering aspects including mechanical, but also
a strong electrical and controls aspect.
About the Role – You will:
Work closely with customers during the “launch” phase – defined as the
time when a customer commissions vehicles with Proterra products, during
testing, pre-production, or start of production.
Support customers with all aspects of integration and installation –
mechanical aspects including mounting and physical interfaces, electrical
aspects both HV and LV, and controls interfaces including messages and
diagnostics that pass between Proterra Powered components and an OEM.
First line of support for troubleshooting controls issues and software
issues with customers – digging into root causes and finding issues.
Work closely with customers to diagnosis electrical issues, which could
include wiring, pinouts, damages/ chafes that could impact the functional
Extensive diagnosis into CAN traces using CANalyzer and other tools.
Interact with hands-on with other engineering tools to analyze data for HV
systems, including oscilloscopes and other instrumentation.
Work closely with Proterra and customer technicians to make repairs and
fixes as needed, also handling repairs autonomously as needs arise.
Act as the key/ primary technical point of contact throughout various
project activities, leading technical support, issue resolution, and
customer design reviews as required.
Build relationships with technical contacts at customers and 3rd party
partners, creating trust and strong collaboration.
Continuously evaluate Proterra processes for improvement and refinement,
and propose creative methods to improve efficiency, robustness, and
quality.
About You:
Self-starter with the ability to adapt interpersonal styles and techniques
to influence at all levels of organizations with clear communication and
presentation skills.
Customer-focused attitude, with high level of professionalism and
discretion.
Ability to maintain strict confidentiality, establish trust and
credibility, and act with complete integrity as a remote and customer-
facing engineer.
Able to represent for all engineering disciplines, but a strong capability
with electrical and controls.
Strong capability and desire to work hands-on with vehicles and customers.
Team player who understands and demonstrates by example the importance of
working well with others both internal and external to the organization.
Strong collaboration skills to build relationships with other internal
teams.
Detail-oriented, resourceful and diligent, with strong time management and
organizational skills to balance and prioritize tasks/ projects.
Adaptable and able to work in an ambiguous environment both technically
and organizationally and create clarity out of those situations.
Your Experience Includes:
BS in an engineering discipline, electrical or software/ controls focus
preferred
3-15+ years of progressive engineering experience with vehicle design,
performance, or systems integration experience
Commercial bus, heavy truck, or automotive vehicle systems development or
integration experience required
Electric vehicle design experience preferred, with knowledge of Functional
Safety ISO 26262 and other EV standards
Travel: 4 0-50%
Location: Remote (preferably in Detroit, MI or surrounding area) or
Greer, SC
Proterra is an Equal Employment Opportunity Employer, providing equal
employment opportunities to all Employees and applicants for employment
without regard to race, color, creed, religion, sex, sexual orientation,
gender identity, national origin, disability, age, genetic information,
veteran status, pregnancy, childbirth, or related medical conditions,
including, but not limited to, lactation or any other characteristic protected
by applicable federal, state, or local law or ordinance. Proterra participates
in the Electronic Employment Verification Program (E-Verify).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against
employees or applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or applicant. However,
employees who have access to the compensation information of other employees
or applicants as a part of their essential job functions cannot disclose the
pay of other employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an investigation,
proceeding, hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to furnish
information. 41 CFR 60-1.35(c)
