Lead Product Designer, Service OS

March 19, 2023
Offerd Salary:$150,000-$188,000
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

This role is a mission critical position that designs, maintains, and enables the Rivian vehicle service ecosystem. As Lead Product Designer, you will be dedicated to our enterprise product design team with a focus on supporting our back of house service operations across intake, fulfillment, and parts management. You will work across web and mobile apps to evolve, maintain, and refine our vehicle service tools and experiences. The opening can be located at our Northern California or Southern California facilities or be fully remote and reports directly to a Product Design Manager.


The essential functions of the position include but are not limited to:

  • Work in partnership with our service business leads, design, engineering, and product teams, contributing to active work tracks that accelerates service ops efficiency, understanding, and capabilities.
  • Evolve and maintain the service experience across intake, fulfillment, service center management, mobile ops, scheduling and resource management, and parts management.
  • Work within and expand our design system­– creating consistency, efficiency, and cohesion across the Rivian ecosystem.
  • Be an expert in our unique vehicle service ecosystem – take the complex and translate it into easy-to-use tools and clear digital user flows.
  • Be an expert context switcher across multiple projects to evolve the holistic service operations experience.
  • Performs other duties as required or assigned within the scope of this position.
  • Qualifications:

  • 6-10+ years of experience designing internal facing software for back of house service operations and teams
  • Deep experience leading design of highly complex vehicle service operations flows and software.
  • Deep experience working on digital services including service intake, fulfillment, service center management, appointment and resource scheduling, mobile ops, and parts management.
  • Expertise in design system refinement, prototyping, and componentization to enable efficiency for both design and engineering
  • Comfort with presenting your work, explaining your thinking and working with others to bring your vision to life.
  • Familiarity with user research to inform and validate designs and concepts.
  • Appreciation for testing and iterating on work.
  • Ability to pick things up quickly, manage multiple projects and adapt to shifting timelines and priorities.
  • Innate interest and joy in working on complex back of house systems and a penchant towards extreme organization, detail, and constant maintenance of a rapidly evolving product.
  • Salary Range for California Based Applicants : $150,000-$188,000 (actual compensation will be determined based on experience, location, and other factors permitted by law).

    Benefits Summary : Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

    Equal Opportunity

    Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

    Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].

    Candidate Data Privacy

    Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

    Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

    Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

    Please note that we are currently not accepting applications from third party application services.

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