Operations Advisor

April 16, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A


What to Expect

The Operations Advisor creates and maintains operational efficiencies to drive productivity within the store. The Advisor role supports and empowers the Customer Experience, Tesla Advisors, and Management teams to possess and utilize the tools necessary to meet and exceed targets. You will proactively provide organizational support to maximize performance and productivity.

To succeed at Tesla you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

What You'll Do

· Work alongside other employees to ensure smooth transitions for customers toward a successful delivery day appointment

· Demonstrate mastery of presenting, selling, and delivering the entire Tesla eco-system.

· Prepare customer loan and DMV documents prior to delivery appointment and confirm accuracy

· Maximizing Tesla Scheduling Service calendar for drives and delivery

· Maintaining store facilities: ordering supplies, work orders, and vendor communication

· Maintaining store fleet: coordinating service & allocation Management

· Support training, new hire onboarding, organizing and/or executing validations

· Compiling and running daily + weekly reports to analyze store performance

· Maintaining brand and EHS standards, cascading feedback, or adjustments to local team

· Monitoring and executing expenses

· Keyholder responsibilities to include opening/closing of store conducting morning/evening huddles and recaps

· Perform additional responsibilities as assigned to meet business need including Sales and Delivery

What You'll Bring

· At least 1 year of related experience

· Proactive team member who is goal-oriented + highly motivated

· Ability to develop collaborative relationships as a well-respected, trusted partner with whom others want to work

· Great attention to detail with strong organization and communication skills

· Positive, enthusiastic, and passionate mindset

· Proficient with Microsoft Office suite and CRM tools (Salesforce preferred)

· Ability to work evening hours, weekends, and holidays in a retail environment

· Ability to obtain appropriate state licensing, where applicable

· Must be at least 18 years of age

· Maintain a valid driver's license, as well as an acceptable and safe driving record

· Must successfully pass a pre-employment background check

· Eligible to legally work in the United States

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