Orange County Leadership Mixer - April 5th, 2023 - Irvine, CA

April 16, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A


What to Expect

Orange County Leadership Mixer

-By Invitation Only-

Wednesday, April 5th, 2023

We are hosting a hiring event on Wednesday, April 5th from 6pm-8pm for current and upcoming leadership opportunities at our Sales, Service and Delivery locations in Orange County. This will be a great opportunity to hear firsthand from our Tesla Service Leaders, learn about the coolest cars on Earth and interview for a career opportunity with Tesla.

Tesla's Sales, Service and Delivery leaders oversee sales and delivery of Tesla vehicles as well as the largest technician team on the planet, working together to pursue our mission to accelerate the world's transition to sustainable energy. We are expanding rapidly in Southern California and offer opportunities to grow and develop as a leader. Joining Tesla means being a part of the most innovative company on the planet, working on cutting-edge automotive technology and on the most advanced cars in production today.

Apply online for consideration. If selected, a Recruiter will reach out to provide additional information and details about the event.

What You'll Do

Associate Service Manager

  • Our Associate Service Managers must assist in the daily operations of the Service Center to ensure the delivery excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials.
  • Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to go above and beyond for our customers. As an Associate Service Manager, you will coach your team to elevate their customer service approach and assist the team in developing and implementing appropriate standards and processes to continuously elevate the overall service experience.
  • People: Our Associate Service Managers lead by example, and we expect you to put your team's success before your own. Your team will look to you to champion open communication, active problem solving, and a positive work environment. You must have the ability to inspire and coach your team to meet both daily and strategic goals, and partner with the Service Manager to ensure the development and growth of your team.
  • Operational excellence: As an Associate Service Manager, you must understand every aspect of your service center's performance, and work with our Service leaders to increase efficiency and drive continuous improvement in all aspects of operations. You must actively facilitate exceptional team performance and partner with your team to identify and remove waste in operational processes. We expect you to promote safety, efficiency, quality, and overall excellence in all of your actions and decisions.
  • Financials: Our Associate Service Managers are expected to understand our business, know their numbers and ensure excellence in the center's daily operations to achieve specific goals in productivity, quality, output, cost as well as revenue / margin where applicable
  • Our Associate Service Managers act in the best interest of Tesla at all times. You must have a passion for our mission, our people, and our customers.
  • Technical acumen is required – you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures.
  • Attitude and approach is everything. You must:
  • Be a leader and a team-player.
  • Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success.
  • Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful.
  • Be self-aware, flexible and open-minded.
  • Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset.
  • Be an advocate for your customers and your team. Your success depends on theirs.
  • Customer Experience Manager

    Business Health

  • Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
  • Demonstrate sales leadership by role playing and having an active selling presence on the floor 70% of the time
  • Train and develop team on sales and delivery processes
  • Analyze data and collaborate with Store Manager on business strategies and set goals
  • Coach and motivate team to meet assigned sales, delivery and productivity goals
  • Ensure team is fluent in all aspects of product knowledge
  • Proficient in Sales and Delivery Operations with strong collaboration with both Service and Operations leadership - Ability to oversee Delivery Operations during Manager on Duty Shifts
  • Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location
  • Customer Experience

  • Responsible for ensuring all employees provide best in class customer experience for every customer
  • Manage customer escalations quickly and effectively
  • Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission
  • Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem.
  • Employee Engagement

  • Recruit, train, and develop employees ensuring all positions are filled in a timely manner
  • Support, implement and provide follow-up for all training
  • Continually evaluate the performance of each employee and provide in the moment feedback to drive results
  • Ensure all employees adhere to Tesla policies and procedures
  • Address and resolve all people issues in a timely and effective manner, partnering with the Store Manager and Human Resources effectively
  • Brand Standards

  • Ensure facility maintenance and showroom presentation adhere to the brand standard
  • Control store expenses continually striving to reduce costs
  • Ensure all employees align with Tesla's Dress Code and Grooming Guidelines
  • What You'll Bring

    Associate Service Manager

    Educational experience: Bachelor's degree or equivalent professional experience.

    Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is not required.

    Leadership experience: Experience leading teams and managing a diverse group of roles and responsibilities.

    Process / operations experience: prior experience leading field, technical repair or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities. Experience running complex processes using Lean or other techniques is strongly preferred.

    Customer Experience Manager

  • Bachelor's degree or equivalent work experience
  • 2+ years applicable experience with proven track record to meet or exceed goals
  • Self-starting entrepreneur with exceptional management skills and great attention to detail
  • Ability to prioritize multiple projects and adhere to business-critical deadlines
  • Excellent written and verbal communication skills
  • Dedicated and ethical approach to sales and sales operations
  • Ability to develop collaborative relationships and act as a well- respected, trusted partner that others want to work with
  • Ability to work evenings and weekends in a retail environment
  • Ability to relocate as needed
  • Valid driver's license in the country in which you are applying, 2-year minimum driving record required with a clean driving history
  • Ability to obtain appropriate state licensing, where applicable
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