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What to Expect
Orange County Leadership Mixer
-By Invitation Only-
Wednesday, April 5th, 2023
We are hosting a hiring event on Wednesday, April 5th from 6pm-8pm for current
and upcoming leadership opportunities at our Sales, Service and Delivery
locations in Orange County. This will be a great opportunity to hear firsthand
from our Tesla Service Leaders, learn about the coolest cars on Earth and
interview for a career opportunity with Tesla.
Tesla's Sales, Service and Delivery leaders oversee sales and delivery of
Tesla vehicles as well as the largest technician team on the planet, working
together to pursue our mission to accelerate the world's transition to
sustainable energy. We are expanding rapidly in Southern California and offer
opportunities to grow and develop as a leader. Joining Tesla means being a
part of the most innovative company on the planet, working on cutting-edge
automotive technology and on the most advanced cars in production today.
Apply online for consideration. If selected, a Recruiter will reach out to
provide additional information and details about the event.
What You'll Do
Associate Service Manager
Our Associate Service Managers must assist in the daily operations of the
Service Center to ensure the delivery excellent results and achieve goals
quarter after quarter, month after month, on all aspects of customers,
people, operations, and financials.
Customer focused: Our customers are changing the world, and it is your
responsibility to exceed their expectations of what a service experience
should be. We expect you to go above and beyond for our customers. As an
Associate Service Manager, you will coach your team to elevate their
customer service approach and assist the team in developing and
implementing appropriate standards and processes to continuously elevate
the overall service experience.
People: Our Associate Service Managers lead by example, and we expect you
to put your team's success before your own. Your team will look to you to
champion open communication, active problem solving, and a positive work
environment. You must have the ability to inspire and coach your team to
meet both daily and strategic goals, and partner with the Service Manager
to ensure the development and growth of your team.
Operational excellence: As an Associate Service Manager, you must
understand every aspect of your service center's performance, and work
with our Service leaders to increase efficiency and drive continuous
improvement in all aspects of operations. You must actively facilitate
exceptional team performance and partner with your team to identify and
remove waste in operational processes. We expect you to promote safety,
efficiency, quality, and overall excellence in all of your actions and
decisions.
Financials: Our Associate Service Managers are expected to understand our
business, know their numbers and ensure excellence in the center's daily
operations to achieve specific goals in productivity, quality, output,
cost as well as revenue / margin where applicable
Our Associate Service Managers act in the best interest of Tesla at all
times. You must have a passion for our mission, our people, and our
customers.
Technical acumen is required – you must develop a knowledge of all Tesla
products, as well as Service systems, processes, and procedures.
Attitude and approach is everything. You must:
Be a leader and a team-player.
Love to change the status quo and work well in high-pressure situations.
Exceptional prioritization and time management skills are essential for
success.
Be strategic and proactive. You must think and plan ahead to give your
team the tools they need to be successful.
Be self-aware, flexible and open-minded.
Possess a rare combination of analytical thinking, hands-on problem
solving, and a customer-service mindset.
Be an advocate for your customers and your team. Your success depends on
theirs.
Customer Experience Manager
Business Health
Collaborate with Store Manager for a shared understanding and vision of
business needs and strategies
Demonstrate sales leadership by role playing and having an active selling
presence on the floor 70% of the time
Train and develop team on sales and delivery processes
Analyze data and collaborate with Store Manager on business strategies and
set goals
Coach and motivate team to meet assigned sales, delivery and productivity
goals
Ensure team is fluent in all aspects of product knowledge
Proficient in Sales and Delivery Operations with strong collaboration with
both Service and Operations leadership - Ability to oversee Delivery
Operations during Manager on Duty Shifts
Meet and Exceed KPI, partner to achieve sales and delivery targets along
with P&L requirements for location
Customer Experience
Responsible for ensuring all employees provide best in class customer
experience for every customer
Manage customer escalations quickly and effectively
Empower and guide employees through challenging customer concerns, to make
decisions in the customers' best interest while also supporting Tesla's
mission
Demonstrate mastery of presenting, selling and delivering the entire Tesla
ecosystem.
Employee Engagement
Recruit, train, and develop employees ensuring all positions are filled in
a timely manner
Support, implement and provide follow-up for all training
Continually evaluate the performance of each employee and provide in the
moment feedback to drive results
Ensure all employees adhere to Tesla policies and procedures
Address and resolve all people issues in a timely and effective manner,
partnering with the Store Manager and Human Resources effectively
Brand Standards
Ensure facility maintenance and showroom presentation adhere to the brand
standard
Control store expenses continually striving to reduce costs
Ensure all employees align with Tesla's Dress Code and Grooming Guidelines
What You'll Bring
Associate Service Manager
Educational experience: Bachelor's degree or equivalent professional
experience.
Professional experience: Prior leadership experience in a service-focused
industry. Automotive expertise is not required.
Leadership experience: Experience leading teams and managing a diverse group
of roles and responsibilities.
Process / operations experience: prior experience leading field, technical
repair or manufacturing teams in a fast-paced, technology-driven environment
with strong customer facing responsibilities. Experience running complex
processes using Lean or other techniques is strongly preferred.
Customer Experience Manager
Bachelor's degree or equivalent work experience
2+ years applicable experience with proven track record to meet or exceed
goals
Self-starting entrepreneur with exceptional management skills and great
attention to detail
Ability to prioritize multiple projects and adhere to business-critical
deadlines
Excellent written and verbal communication skills
Dedicated and ethical approach to sales and sales operations
Ability to develop collaborative relationships and act as a well-
respected, trusted partner that others want to work with
Ability to work evenings and weekends in a retail environment
Ability to relocate as needed
Valid driver's license in the country in which you are applying, 2-year
minimum driving record required with a clean driving history
Ability to obtain appropriate state licensing, where applicable
