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What to Expect
The role of the Ownership Loyalty Advisor is to act as a dedicated resource
for Tesla owners. In doing so, you will educate, inspire and skillfully guide
owners through the vehicle purchase and configuration process. Ownership
Loyalty Advisors, have the opportunity to advise clients throughout North
America, all while providing an exceptional experience. We expect members of
this team to become experts in all Tesla products (vehicle and energy) and
the direct-from-manufacturer sales model that has made Tesla an innovator in
the automotive industry. The ideal candidate will possess superior
interpersonal and communication skills, unshakable moral fortitude, and a
strong awareness of appropriate behavior when supporting customers.
What You'll Do
Respond to all reservation and new ownership inquiries from multiple
contact channels in a timely and accurate manner
Conduct business dealings in a way that creates a superior prospect
experience that represents the Tesla brand values
Utilize a consistent contact process to follow-up, nurture, and close
leads generated by marketing campaigns
Achieve company aims for vehicle order levels
Maximize and leverage phone time, including pre-call planning, and adhere
to activity metrics
Keep up with industry trends and best practices, including utilization of
new technology and web resources
Participate training and work with the technical departments to understand
current vehicle and production talking points
Adhere to the required process, correctly utilize, update and maintain the
integrity of information in Tesla's CRM system and tools
Proactively work with retail store, delivery, and marketing team to ensure
an outstanding customer experience
Provide suggestions for website improvements as well as provide feedback
on marketing campaigns
Work on the continuous improvement of processes and procedures related
with the purchase of a Tesla
Escalate matters that require senior management concurrence in a timely
manner to line management
Other Responsibilities: Perform other related duties as assigned, based on
the business need
What You'll Bring
Bachelor's Degree preferred. In lieu of a degree, relevant experience in a
customer-facing environment
Attention to quality and detail
Strong learning ability
Strong team-player
Excellent communication and relationship management skills, both oral and
written
Ability to prioritize effectively and handle shifting priorities
Valid identification in the country in which you are applying
Ability to obtain appropriate state licensing, where applicable
Tesla will provide guidance and monetary assistance in obtaining licenses.
Licensing process must be initiated by the third week of employment.
Failure to obtain a license by the second month of employment will result
in termination.
