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What to Expect
The Reassignment team within the Property & Title department facilitates solar
contract transfers by serving as a resource for the seller, buyer,
escrow/title, and real estate agents throughout the home sale process. A
Reassignment Agent provides information to sellers regarding the transfer of
their solar agreement and answers all potential buyer's questions and
concerns. They generate Transfer Agreements, collect digital signatures, and
confirm the validity of the document when the home sale closes.
What You'll Do
Manage and prioritize a high volume of internal and external inquiries via
phone, email and WebForm requests.
Manage various tasks and responsibilities while maintaining excellent
customer service, often under pressure.
Communicate with all necessary parties about the required actions and
timelines and ensure deadlines are met.
Demonstrate an understanding of contract terms and simplify contract
language and solar basics for customers.
Independently draft, review, and send contracts and/or associated
documents in compliance with Tesla policies.
Exercise a high degree of discretion and independent judgment to evaluate
each reassignment and determine how to best manage situations while
avoiding losses.
Follow process and protocols as outlined and directed by leadership.
What You'll Bring
Bachelor's degree preferred.
1+ years of experience in a customer-facing environment.
Experience in real estate and/or mortgage industry preferred.
Evidence of exceptional ability and knowledge of Microsoft Office, Word,
and Excel.
Excellent written communication skills with keen attention to detail.
Ability to work independently and stay on task in a fast-paced environment
without direct supervision.
Excellent communication, negotiation, and problem-solving skills with the
ability to build strong relationships with customers and internal team
members.
