About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit www. FiskerInc.com – and enjoy exclusive content across Fisker's social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.
Position is based in the United Kingdom.
As the Senior Service Operations Support Specialist, your primary responsibility will be handling customer cases and getting customers back on the road as quickly as possible while maintaining the highest level of customer satisfaction. You exhibit a can-do attitude to work collaboratively in a fast-paced environment with key stakeholders to improve service and repair quality, reduce cost, and increase customer satisfaction. If you enjoy contributing your ideas, like to be heard, thrive in a fast-paced work environment, and want to join an unbeatable team, then FISKER would like to hear from you!
Communicate directly with customers, service partners and Fisker customer representatives to ensure a seamless and professional service and repair process.
Coordinate roadside assistance, mobility and repair services between customers, service providers and Fisker.
Evaluate customer feedback and engage in customer interaction to identify root causes and increase the overall customer experience from start to finish.
Analyze consistently processes and provide proactive feedback on improvement to increase customer satisfaction.
Help managing service providers and support daily operations in local language.
Conduct recurring market research on automotive service operations trends, potential providers, and competitors.
Analyze data and create recurring reports on various service operation topics.
8 to 10 years work experience in the automotive industry (OEM, Insurance, Supplier or Workshop) preferred in aftersales, service or repair operations or equivalent
Relevant work experience, bachelor's degree, commercial or technical apprenticeship
Understanding of automotive customer journey
Knowledge, Skills, Abilities, Competencies:
Strong verbal, written, and presentation skills
Fluent spoken and written professional English
Positive outlook with energetic personality
Strong dedication to delivering excellence in customer satisfaction
Desire and strong ability to work independently and in team environment
Able to effectively work with numerous departments and working styles and eager to develop a clear understanding of how to present and share information across the different teams
Additional Requirements (if any):
Drive for Results : Drive for high performance, takes responsibility and works towards planning targets, overcoming obstacles, setbacks and uncertainty.
Business Acumen: Contribute to the company strategy and aligns the strategic priorities of own area with the direction and strategic priorities of the broader organization.
Customer Centricity: Anticipates evolving customer needs and how to address them, doing the right thing in the right way
Decision Making: Makes timely, informed decisions that consider the facts, goals, constraints, and risks.
Analytical Thinking: Gather relevant information, identify key issues, compare data from different sources; draw appropriate conclusions to arrive at appropriate solutions.
Teamwork & Collaboration: Facilitates Collaboration, actively engaging and to make joint decision and share best practices.