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What to Expect
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.
What You'll Do
• Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention • Return missed phone calls, email in no less than 5 minutes • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention • Accurately record issues and data into Dealer Management System. Attention to detail critical • Conduct Transactions w/ system; walk customer through correction and provide summary • Communicate estimated completion time, regular updates and follow through on each customer vehicle • Coordinate the detail of every vehicle prior to delivery • Coordinate the delivery time or pick up with each customer • Follow up with Customer on services provided; ensure they are satisfied with the work performed
What You'll Bring
• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles • Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment • Understanding of basic automotive techniques related to repair and servicing of automobiles • Ability to follow oral and written instructions with attention to detail • Willingness to learn new and innovative automotive technologies • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public • Perform detailed daily record keeping and reporting • Effectively handle multiple priorities, organize workload, and meet deadlines • Work in a team-based environment and achieve common goal • High School diploma or equivalent • Dealer Management System(s), Outlook, and MS Office • Associate Degree or certificate in Automotive Technology, preferred • Retail automotive service experience, preferred • Must have and maintain a valid driver's license and an acceptable and safe driving record • Must have two years of driving experience