About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by
developing the most emotionally desirable and eco-friendly electric vehicles
on Earth. Passionately driven by a vision of a clean future for all, the
company is on a mission to become the No. 1 e-mobility service provider with
the world's most sustainable vehicles. To learn more, visit www. FiskerInc.com
– and enjoy exclusive content across Fisker's social media channels: Facebook,
Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new
Fisker mobile app from the App Store or Google Play store.
Role Overview
Fisker is looking for an experience Service Advisor with strong
organizational skills and customer service experience. You will be responsible
for driving the repair process for customers and advising on the best course
of action. This role will report to the Store Manager and work closely with
other key stakeholders to ensure Fisker customers have a high quality
experience.
Service Advisor Job Duties
Communicates with clients about vehicle problems, insurance questions, and
warranty issues
Maintains positive relationships with clients to ensure repeat and return
customers
Approaches transactions with sales-minded professionalism and suggestively
sell products and services to clients, including making clients aware of
all packages and retail options available
Answers customer questions about services, including when to expect
vehicle repairs
Displays extensive knowledge about products and services
Ensures customer vehicle is finished on time and details for customer
services rendered and costs for those services, ensuring satisfaction at
every step of interaction
Uses all methods of customer communication, including online bookings,
phone calls, and in-person interactions, to schedule and book
appointments, vehicle drop-offs, and vehicle pick-ups
Communicates with technicians about vehicle statuses, and ensures that
vehicles will be ready for customer on time
Acts as an advocate for clients when communicating vehicle problems and
needs to repair department
Liaises with technicians about parts ordering to ensure requisite parts
are available when vehicle repairs require them, and communicates any time
restrictions to customers in timely manner
Processes customer payments
Demonstrates extensive knowledge of service department
Liaison between sales and service
Service Advisor Skills and Qualifications
Previous Experience in Vehicle Service Department
Knowledge of Vehicle Parts and Services
Computer Skills
Customer Service Skills
Strong Communication Skills
Team Management
Sales Experience
Enthusiastic Attitude and Self-Motivated
