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What to Expect
Tesla Motors is looking for an experienced Service Advisor to work on one of
the most progressive vehicle brands in the world. This position requires a
high-level customer and employee interaction, so the ideal candidate will not
only possess the technical acumen, but also the ability to provide a strong
level of customer service. If you are interested in becoming a part of a
world-class service team supporting the latest EV technology, we are
interested in hearing from you.
What You'll Do
Answer Phone Calls, Emails and Drive In's to address any customer concern
with the highest level of response and attention
Return missed phone calls, email in no less than 5 minutes
Determine if technical solution can be resolved over the phone; escalate
immediately to Shop Foreman / Service Manager to provide immediate
attention
Accurately record issues and data into Dealer Management System. Attention
to detail critical
Conduct Transactions w/ system; walk customer through correction and
provide summary
Communicate estimated completion time, regular updates and follow through
on each customer vehicle
Coordinate the detail of every vehicle prior to delivery
Coordinate the delivery time or pick up with each customer
Follow up with Customer on services provided; ensure they are satisfied
with the work performed
What You'll Bring
Knowledge of methods, techniques, parts, tools and materials used in the
maintenance and repair of vehicles
Experience in operational use and maintenance of a wide variety of hand
power tools, shop tools, and automotive and electrical test equipment
Understanding of basic automotive techniques related to repair and
servicing of automobiles
Ability to follow oral and written instructions with attention to detail
Willingness to learn new and innovative automotive technologies
Ability to establish and maintain cooperative working relationships with
those contacted in the course of work to include the public
Perform detailed daily record keeping and reporting
Effectively handle multiple priorities, organize workload, and meet
deadlines
Work in a team-based environment and achieve common goal
High School diploma or equivalent
Dealer Management System(s), Outlook, and MS Office
Associate Degree or certificate in Automotive Technology, preferred
Retail automotive service experience, preferred
Must have and maintain a valid driver's license and an acceptable and safe
driving record
Must have two years of driving experience
