None
What to Expect
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.
What You'll Do
· Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention
· Return missed phone calls, email in no less than 5 minutes
· Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
· Accurately record issues and data into Dealer Management System. Attention to detail critical
· Conduct Transactions w/ system; walk customer through correction and provide summary
· Communicate estimated completion time, regular updates and follow through on each customer vehicle
· Coordinate the detail of every vehicle prior to delivery
· Coordinate the delivery time or pick up with each customer
· Follow up with Customer on services provided; ensure they are satisfied with the work performed
What You'll Bring
· Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
· Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
· Understanding of basic automotive techniques related to repair and servicing of automobiles
· Ability to follow oral and written instructions with attention to detail
· Willingness to learn new and innovative automotive technologies
· Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
· Perform detailed daily record keeping and reporting
· Effectively handle multiple priorities, organize workload, and meet deadlines
· Work in a team-based environment and achieve common goal
· High School diploma or equivalent
· Dealer Management System(s), Outlook, and MS Office
· Associate Degree or certificate in Automotive Technology, preferred
· Retail automotive service experience, preferred
· Must have and maintain a valid driver's license and an acceptable and safe driving record
· Must have two years of driving experience