Service Center Launch Manager - Remote Central

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

The Service Center Launch Manager will be responsible for support and development of initiatives to bring Rivian Service Centers to market from early planning stages through the final launch. As a New Center Launch Manager, you will travel throughout North America, upstarting new Service Centers on a rotation during a massive growth phase.

This role will require high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills and cross-team collaboration. To be successful in this role, you must thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Within in the Service Team, this role will be one of the roles that travels the most. The love and flexibility to travel and mentor are a must.

Responsibilities

Support launch operations for service facilities

Lead and manage all local operations on the ground

Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties

Develop and manage processes for new service centers

Build, maintain, and communicate detailed reporting

Demonstrate leadership in day-to-day management of the Service Technicians, Service Advisors and Parts Advisors

Assign and schedule jobs and work areas to Service Technicians

Lead and take ownership of management responsibility relating to hiring, performance management and overall people management

Assist and support all aspects of the service organization

Ensure that appropriate communications take place throughout the locations

Responsible for ensuring establishment of safe service business practices and processes

Qualifications

Demonstrated high-level administrative experience, including advanced computer skills and demonstrated experience with office software and email applications

Experience in leading teams in an automotive or high tech environment

Proven success in driving service requirements in a complex environment

Technical knowledge

Excellent verbal and written communication skills

Excellent planning and organizational skills

Demonstrated ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy and tact

Ability to multi-task, adapt to changing priorities and meet deadlines

Bachelor's Degree or equivalent experience

Ability to travel as needed (up to 75%)

Must possess a valid driver's license

Experience working in start-up environments

Strong organization skills with attention to detail

Experience in automotive equipment and servicing methods

Proven ability to effectively handle multiple priorities, organize workload, and meet deadlines

Must be at least 21 years of age

No drug or alcohol related driving incidents in the last 3 years

No more than 1 serious moving violation in the last 3 years

Will be subject to continuous Motor Vehicle Record (MVR) monitoring

Physical exertion may be required to perform occupational tasks (sitting or standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).

Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners

Strong understanding of written and spoken English

Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.

Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours

Salary Range: $123,000 - $161,000 (actual compensation will be determined based on experience and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected]

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.