The Company:
Faraday Future (FF) is a California-based mobility company, leveraging the
latest technologies and world's best talent to realize exciting new
possibilities in mobility. We're producing user-centric, technology-first
vehicles to establish new paradigms in human-vehicle interaction. We're not
just seeking to change how our cars work – we're seeking to change the way we
drive. At FF, we're creating something new, something connected, and something
with a true global impact.
Your Role:
As part of the Technical Service Engineering team, you'll be working with some
of the industry's brightest minds to provide technical services such as
diagnosis, vehicle maintenance, powertrain, and other repair and servicing
procedures related to Faraday Future vehicles. Technical support is focused on
supporting iterative improvements to service processes and product
optimization, which are driven by ongoing data analysis and monitoring
operations. You'll ensure the needs of our FF Users and our internal company
targets are met by providing an exceptional User-centric experience. You will
independently monitor an assigned area of responsibility for improvements and
potential issues occurring on all FF vehicles. Additionally, you will
independently identify, define, and evaluate emerging issues that have no
known solution and analyze and interpret such information to develop and
evaluate for timely field fix repair solutions. The goal is the timely and
effective resolution and communication of product issues to all FF
stakeholders.
Key Responsibilities
Effectively work to document all User-vehicle interactions properly and
completely
Manage the Technical Specialist(s) supporting the Powertrain Service
team
Display and maintain a high knowledge level of high voltage, low voltage,
and general electric vehicle systems ongoing
Advise other job-related stakeholders - Development, Warranty, Parts,
Environmental, Customer Relations, Public Relations, Marketing, etc., on
drivetrain related topics
Effectively present/communicate all findings related to technical problems
and collaborate with other service team members and leadership to provide
frequent project updates
You will issue reliable, correct, high quality, written and verbal
technical reports, service bulletins, repair procedures, communications,
and reports internally and externally facing
Contribute ongoing to overall service, process, and product improvements
Possess the ability to think quickly, problem-solve, and pivot flexibly as
needed in a busy, fast-paced environments
Comfortable multitasking, organizing projects, and successfully meeting
KPIs on time and within budget
Demonstrate attention to detail and passion for contributing to seamless
luxury User experiences
Have a passion for sustainable transportation and for revolutionizing the
automotive/ mobility industry
Basic Qualifications:
AS/BS with 7+ years experience in Automotive, Electrical, Mechanical
Engineering or 10+ years equivalent industry work experience
Hands-on capability/skills to service all FF products
Knowledge of high voltage systems, low voltage systems, motors,
controllers, etc
Excellent written and verbal communication skills
Ability to use computer applications such as Microsoft Office as well as
learn proprietary DMS software
Ability to travel to support the field/mobile service team or perform
investigations as needed
Valid driver's license
Preferred Qualifications:
BS/MS degree in Automotive, Electrical, Mechanical Engineering or
equivalent
ASE or other OEM Certification(s) - Master Technicians Certification
Proven expertise with vehicle diagnostic equipment and troubleshooting
problems on EVs or similar products
Experience in luxury automobile repair environments
Previous experience with luxury OEMs
Knowledge of Over the Air software update
Annual Salary Range:
$95,000 to $120,000, plus benefits and incentive plans
Perks + Benefits
Equity grants for every employee
Healthcare + dental + vision benefits (Free for you/discounted for
family)
401(k) options
Relocation assistance + reimbursement
Casual dress code + relaxed work environment
Culturally diverse, progressive atmosphere
“Soul of Faraday” community outreach team
Faraday Future is an equal opportunity employer and does not discriminate on
the basis of race, national origin, gender, gender identity, sexual
orientation, protected veteran status, disability, age, or other legally
protected status.
