About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit www. FiskerInc.com – and enjoy exclusive content across Fisker's social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.
General Role Overview:
The Manager, Service is an experienced service professional with a technical background and proven leadership to manage Service operations at a Fisker Service Center. This role will focus on the analysis of high-priority issues and the prevention of repeat repairs. The Service Manager is also responsible for day-to-day operations, ensuring Fixed Right the First Time Strategy is fully implemented with expeditious corrective actions for high customer satisfaction with a team of technicians.
The successful candidate will have strong technical knowledge, and a solid understanding of EV vehicle repair. A passion for and a deep understanding of the latest EV technologies with proven experience delivering advanced technical expertise with another OEM. Experience working in a fast-paced, high-tech, and customer-obsessed environment with a diverse set of stakeholders in multiple geographic locations and adaptability to change is a must.
What we offer:
Sign-on, retention and performance-based bonuses and incentives
Employer-paid medical, dental, vision, short- and long-term disability, ADD, and life insurance.
Fisker Owned Shops, non-dealer environment, Fisker is direct-to-consumer.
Ownership stake in the company (Restricted Stock Units)
Flex Paid Time Off with Pay
A state-of-the-art climate controlled technical facility
Accelerated company-paid technical and brand training.
Professional career pathing and internal growth opportunities within Fisker
Endless cross-functional exposure and collaboration within the organization
A fun, progressive, and professional corporate environment
Our ideal candidate has:
Passion for and a deep understanding of the latest EV and OTA technologies
A deep understanding of Direct-to-Consumer Model with an emphasis with retail operations
A passion for achieving high customer satisfaction.
A can-do attitude to work collaboratively in a dynamic, fast-paced environment to improve product and diagnostic quality, reduce warranty cost, and increase customer satisfaction.
Resourceful leadership skills to help champion, improve, and sustain our technical capabilities, culture, and technician career pathing.
Proven analytical, critical thinking, and problem-solving skills.
Knowledge of automotive engineering, manufacturing and quality assurance processes
Solid background and hands-on experience in all field related processes, systems, tools and equipment
Duties and Responsibilities:
Setting an industry leading high operational standard to ensure shop cleanliness, organization, throughput, and 100% shop efficiency.
Manage day-to-day shop operations including appointment, walk-ins, shop capacity, dispatch, carry-overs, to maximize through-put, achieve promise time, while driving high customer satisfaction.
Build a high-performing team and create a positive environment by fostering open communication and cross-functional collaboration.
Work with Vehicle Processing Operator and PDI Technicians to ensure new vehicle delivery commitments are met, including PDI readiness and vehicle detailing.
Manage, mentor, and develop technicians to improve workshop safety standards and operational Key Performance Indicators such as Fix Right the First Time, response & deployment time, buyback prevention, and customer satisfaction.
Ensure technicians communicate with customers throughout the day to provide status updates on vehicle repairs and estimated completion times.
Ensure technicians are properly documenting repair orders with complaint, cause, and correction and applying applicable labor operations, and defect codes.
Lead technician activities and investigations of potential safety concerns, and liability claims.
Manage Technical Service deployments for occurring high priority issues and events while ensuring case escalation protocol and legal guidance are followed for required field analysis, parts recovery and technical reporting.
Establish efficient processes to identify and report complex technical issues in the field as well as effectiveness of diagnostics, software updates, repair plans and corrective actions.
Provide feedback directly to Engineering, Technical Service and Legal teams of encountered technical issues to enable expedited corrective actions.
Influence required technical training requirements.
Provide technical support for all technicians (Mobile Services, Service Centers and 3rd Party Providers)
5 or more years experience in a leadership role, directly managing people
5 or more years of experience handling executive-level escalations and or customer resolutions
ASE Certified Master Technician or OEM Master Certification is preferred (ASE L3 highly desired)
Five or more years of hands-on Hybrid/EV/HV experience
Live High Voltage (HV) System qualification is a plus.
Fluent spoken and written English, additional language(s) is a plus.
Valid driver's license with a clean driving record
Knowledge, Skills, Abilities, Competencies :
Motivated to work without direct supervision, an independent initiative- taker with a sense of urgency.
Desire to perform in a high-pressure environment and to meet tight deadlines.
Ability to prioritize and deliver multiple projects at a time.
Extremely organized and detail oriented
Maintain high levels of technical knowledge and up to date training.
Working Conditions :
Must be willing to travel both domestically, as well as internationally, and potentially in a mobile service unit.
Must be willing to work overtime, early or late hours and on weekends as needed to meet deadlines and goals for a global company.
Exposed to service workshop environment that requires lifting moderate weights, standing for long hours, wearing personal protective equipment, etc.
Expected Salary Range: $85,000.00 - $120,000.00
Additional compensation: Salary is one part of total compensation which includes bonuses, equity awards as applicable, and benefits. An employee is eligible to participate in Fisker's equity program, subject to the rules governing such programs.
Benefits: Fisker provides comprehensive medical, prescription, dental, vision, and disability insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Fisker covers most of the premiums for employees.
The salary offered may vary depending on multiple individualized factors including market location, job-related knowledge, education/training, certifications, key skills, experience, internal peer equity as well as business considerations. Fisker reasonably and in good faith expects to pay for the position within the salary range listed, taking into account the wide variety of factors listed above.
Fisker Group Inc. (“Fisker”) is an Equal Opportunity Employer. Employment at Fisker is governed by merit, qualifications, and professional competence. Fisker does not discriminate against any employee or applicant because of race, creed, national origin/ethnicity, color, religion, gender identity/expression, sexual orientation, marital status, age, veteran status, disability status, genetic information, pregnancy or related conditions, or any other basis protected by law. Applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department.