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What to Expect
Tesla's Service Shop Supervisors are the leaders of our service shop floor
teams. In this role, you will be responsible for leading an engaged team of
technicians while delivering an impeccable service experience through driving
excellent results and delivering operational efficiency in our service
centers.
What You'll Do
Provide effective supervision and coaching to assigned technical employees
to achieve the required quality and service output goals. Maintain
appropriate shop records and inventories. Manage the smooth flow of work
through the service center.
Serve as the process leader for shop activities, ensuring work standards
are defined and systemically improved with input from service technicians
and the rest of the service center team.
Lead, coach and develop a highly engaged team of technicians.
Partner with Service Manager and other key stakeholders to establish
targets for quality, speed and cost in line with customer and business
needs.
Ensure that work standards and available engineering procedures are
current, accurate and that all work is done in compliance to ensure
maximum quality.
Monitor to ensure that all employees comply with safety regulations and
the service center's safety program.
Work with employees to resolve technical and personnel problems. Schedule
employees to effectively meet service needs and to ensure vacation and
other time off consistent with company policies.
Responsible for selecting team members and ensuring they receive the
required training. Conduct regularly scheduled one on one developmental
meetings with team members to facilitate their professional development.
Monitor training needs/requirements of the team and individuals and
coordinate training as required in partnership with training team
resources.
Provide effective daily communication in order to keep all team members
working toward the same goals. Communicate to employees all issues that
affect the service center and overall service organization.
Partner with Service Manager to scale and grow the service production team
in support of company targets.
Perform other duties as assigned by the Service Manager.
What You'll Bring
Bachelor's degree or equivalent professional experience
Prior leadership experience in a service-focused industry preferred.
Automotive expertise not required.
Ability to meet deadlines and be accountable for quality / quantity.
Able to manage multiple tasks with competing priorities, establish and
achieve goals.
Ability to lead group root cause problem solving activities and rapidly
develop countermeasures
Able to effectively interact with customers as required
Excellent interpersonal and communication skills.
One to three years of industrial supervisory or similar leadership
experience preferred.
Able to work a flexible schedule, including weekday and weekend overtime.
Good computer skills, experience with Microsoft Office a must
