About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit www. FiskerInc.com – and enjoy exclusive content across Fisker's social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.
Role Overview
We are looking for a social media customer relations & community expert to join the global Fisker team. The Social Media Customer Experience Specialist will play a crucial role in building and servicing our online community across various social media platforms. This role requires a creative and strategic thinker who can develop and execute community engagement initiatives to foster brand loyalty, increase customer satisfaction, and drive positive interactions.
Candidates for this role must have exceptional written communication skills to maximize engagement in a frequently evolving landscape. They have both the creativity and practical skills to not only manage customer concerns but also be able to engage in brand-building dialogue with our audience A hungry, creative, and knowledgeable social media enthusiast looking to work in a high- growth, creative environment. The right candidate will play a key role in supporting the marketing, communications, and customer service team's mission of building and enhancing the Fisker brand globally.
Key responsibilities include:
Manage and moderate comments and messages on Facebook Groups and other social media groups.
Responding promptly to customer inquiries and comments on social media platforms addressing their concerns, resolving issues, and providing excellent customer support while maintaining a professional and friendly tone.
Act as a liaison between the brand and its customers, ensuring that customer feedback and suggestions are effectively communicated to internal teams. Advocate for customers' needs and desires to enhance product offerings and customer experiences.
Act as a brand ambassador, maintaining a consistent brand voice and upholding the company's values and messaging in all interactions.
Stay up to date with industry best practices and emerging trends in social media and community management.
Basic Qualifications / Knowledge / Experience
Proven experience in social media community engagement.
Excellent written and verbal communication skills with the ability to convey the brand's personality effectively.
Experience with customer service and conflict resolution.
Ability to work collaboratively with a team and independently with minimal supervision.
Willingness to work flexible shifts and scheduling, including weekends, and holidays.
Supporting events with travel required
Expected Hourly Range : $30.00 - $35.00 Per Hour
Additional compensation : Salary is one part of total compensation which includes bonuses, equity awards as applicable, and benefits. An employee is eligible to participate in Fisker's equity program, subject to the rules governing such programs.
Benefits: Fisker provides comprehensive medical, prescription, dental, vision, and disability insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Fisker covers most of the premiums for employees.
The salary offered may vary depending on multiple individualized factors including market location, job-related knowledge, education/training, certifications, key skills, experience, internal peer equity as well as business considerations. Fisker reasonably and in good faith expects to pay for the position within the salary range listed, taking into account the wide variety of factors listed above.
Fisker Group Inc. (“Fisker”) is an Equal Opportunity Employer. Employment at Fisker is governed by merit, qualifications, and professional competence. Fisker does not discriminate against any employee or applicant because of race, creed, national origin/ethnicity, color, religion, gender identity/expression, sexual orientation, marital status, age, veteran status, disability status, genetic information, pregnancy or related conditions, or any other basis.
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