This position will provide comprehensive engineering support to Proterra
Powered's Service Operations Manager and other team members. This
position's emphasis will be on utilizing computer modeling and graphical
programs to solve complex problems from electric vehicle, battery system, and
charger data streams. Senior Proterra Diagnostics Engineers comprehend system
level function and interaction of the vehicle between the electrical,
mechanical, fluids, and thermal components. Successful individuals for this
role have a deep understanding of the electrical engineering discipline and
can connect real world application of designs with electrical theory, a high
functioning level of processing abstract concepts is also important for
success. For this role, having experience with scripting is considered a plus
and would allow for generation of scripts to analyze data and provide insight
into failure trends as well as the possibility of developing prognostics to
allow for scheduled repairs of failing components. This position will report
to the Service Operations Manager and collaborate with other Customer Service
team members located at our Greer, SC office.
About the Role – You Will:
Spend time training and understanding on the Proterra Powered products by
attending formal training classes from the Proterra Training Department,
formal and informal on-the-job training from senior engineers and
attending customer site (travel) and in-office training as required to
understand the systems on board Proterra Powered products.
Work with all Design Engineering departments to drive improvements and
change by providing input during design reviews to facilitate product
improvement and lessons learned from newly discovered failure modes and
submitting solutions for problems and create engineering change requests.
Learn and Diagnose Failures on Electrical Vehicles and Charging Systems by
dataloggers transmitting live data streams of vehicle parameters allows
for remote diagnostics of failures, additionally the use of Proterra
custom software is used for reviewing and analyzing data.
Graphically interpret recorded data and remotely diagnose faulty systems.
Root cause of failure requires interpretation of the data analysis coupled
with the contextual information associated with the application.
Work with Proterra Powered field technicians and customers to maintain
vehicle availability by providing advanced technical support.
Technicians at customer sites escalate difficult issues that need to be
troubleshot and have lessons learned fed back into the diagnostics.
Customers also escalate challenging issues that are not readily
diagnosable using existing diagnostic information available to the user.
Design special tools as needed.
Examples include temporary test setups, off-vehicle charging/discharging
Create documentation to convert tribal knowledge learned from data
analysis into effective information to better characterize failure modes.
Other duties as assigned by management.
About Our Group
As strategic partners, the Diagnostic Engineering team strives to ensure
that our values, culture and engagement always allow us to do great things
for our company.
We strive to provide the highest-level service and support to our clients
We work collaboratively to build strong relationships with our clients,
partners, and own team.
We treat each other with respect, and always try to have a little fun
This position will be part of the Greer based Diagnostic Engineering team
that supports Proterra Powered's Field Service Team and Customers.
You will report to the Service Operations Manager and collaborate with
other Customer Service team members located at our Greer, SC office.
Safety first mindset.
Self-starter with the ability to adapt interpersonal styles and techniques
to influence all levels of the organization.
Customer-focused attitude, with high level of professionalism and
Ability to maintain strict confidentiality, establish trust and
credibility, and act with complete integrity.
Detail-oriented, resourceful, diligent and drives projects to 100%
Strong time management and organizational skills.
Sound judgment and problem-solving skills.
Excellent English written and verbal communication skills.
Your Experience Includes
Bachelor's Degree (Electrical Engineering preferred)
3-5 years of experience required.
Understanding of physics concepts and the ability to relate to real world
Capable with hands-on diagnosing and repair of equipment
Proficient in using electrical and mechanical measurement devices.
Ability to graphically interpret data behind problematic systems and
remotely recommend next steps for repair.
Advanced understanding of concepts and mathematics behind fundamental
Ability to read and generate schematics.
Proficient in Microsoft Office Applications.
Transit, heavy vehicle, or other transferable experience not required but
Experience with hybrid or electric vehicles, not required but preferred.
CAD Design Experience (Solidworks or CATIA preferred)
Location: Greer, SC or Remote
Proterra is an Equal Employment Opportunity Employer, providing equal
employment opportunities to all Employees and applicants for employment
without regard to race, color, creed, religion, sex, sexual orientation,
gender identity, national origin, disability, age, genetic information,
veteran status, pregnancy, childbirth, or related medical conditions,
including, but not limited to, lactation or any other characteristic protected
by applicable federal, state, or local law or ordinance. Proterra participates
in the Electronic Employment Verification Program (E-Verify).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against
employees or applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or applicant. However,
employees who have access to the compensation information of other employees
or applicants as a part of their essential job functions cannot disclose the
pay of other employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an investigation,
proceeding, hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to furnish
information. 41 CFR 60-1.35(c)