About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit www. FiskerInc.com – and enjoy exclusive content across Fisker's social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.
We are looking for a professional and customer service-focused leader to be the Store Manager of the Fisker Center Hamburg, Germany. Someone who will oversee daily operations and manage a team of Owner Advisors and Delivery Specialists. You will recruit, train and supervise a team as well as oversee the operational standards at the location. Your duties will also include leading the customer journey from lead generation through to vehicle delivery. You will also work together as partners with a Service Manager in the same location. The ideal candidate will be able to achieve high customer satisfaction and staff performance through creating a positive working environment. In addition to being an excellent communicator, the candidate should demonstrate outstanding leadership and interpersonal skills.
Coordinate and support the go-to-market approach of the entire country and provide leadership, direction and coaching all members of the center+ team to ensure an outstanding and seamless experience for customers.
Assist with hiring and onboarding of Fisker Advisors and plan and coordinate shift schedules for Fisker Advisors.
Be a brand advocate; provide information to prospective customers about the Fisker brand, product, service and charging along with other aspects of Fisker ownership.
Ensure operational procedures are adhered to, answer customer enquiries as they arise, and support vehicle test-drives and monitor and ensure vehicles are properly prepared for test-drive purposes.
Work proactively to identify technical, operational and organization issues and seek partnerships for prompt resolution.
Driving business through customer engagement, brand education and lead generation and executing a best-in-class vehicle delivery experience.
Setting criteria and evaluating staff using performance-based metrics and close cooperation with on-site service team, HQ functions as well as external partners to assure best customer experience.
Lead facility related projects to deliver a smooth ramp-up of operations.
Basic Qualifications / Knowledge / Experience
Bachelor's degree in business administration or similar field.
Minimum of 3 years of experience in a project management role ramping up complex projects.
Minimum 5 years of experience in a sales-related managerial role.
Experience recruiting, hiring and retaining a team along with shift planning.
Strong leadership and customer management abilities
Customer service-oriented with experience managing business processes.
Excellent communication and interpersonal skills.
Native in German. Fluent in business English.
Preferred Attributes/ Competencies
Drive for Results: Drive for high performance, takes responsibility and works towards planning targets, overcoming obstacles, setbacks, and uncertainty.
Business Acumen: Contribute to the company strategy and aligns the strategic priorities of own area with the direction and strategic priorities of the broader organization.
Customer Centricity: Anticipates evolving customer needs and how to address them, doing the right thing in the right way.
Decision Making: Makes timely, informed decisions that consider the facts, goals, constraints, and risks.
Analytical Thinking: Gather relevant information, identify key issues, compare data from various sources; draw appropriate conclusions to arrive at appropriate solutions.
Teamwork & Collaboration: Facilitates Collaboration, actively engaging and making joint decisions and share best practices.
Displays Global Perspective: Conveys an understanding of the organization's global market position, opportunities, capabilities, and competitive threats and takes cultural issues and geographic differences into account when making plans and decisions.