Technical Program Manager

October 07, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
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About Fisker Inc.

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit www. – and enjoy exclusive content across Fisker's social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.

Role Overview:

As the Service Excellence TPM – EU, you will drive customer satisfaction and quality improvement by constantly identifying, reporting and escalating emerging field issues in Europe. In addition, you will work collaboratively with cross-functional teams of Development, Manufacturing, Supplier, Quality, Customer Relations and Aftersales to manage the release and implementation of appropriate service solutions.

Our ideal candidate should have a passion for EV technologies and a deep understanding of 8D problem-solving process. The applicant must exhibit a can- do attitude to promptly identify, quickly escalate and influence Service Excellence with countermeasures of potential service-related concerns. Experience working in a fast-paced, high-tech and customer obsessed environment with a diverse set of global stakeholders and comfortable with change are necessary.


  • Analyze Aftersales and Customer Relations data to create necessary reports & visualizations for trends, patterns and prognoses informing main stakeholders and executives of current field quality situation and customer satisfaction

  • Collaborate with functional TPM's and cross functional stakeholders to identify and escalate service related issues

  • Ensure identified issues are transparent and transferred to the responsible team for immediate service solutions

  • Facilitate daily stand-up, sprint planning, sprint review, and sprint retrospective to release imminent service solutions

  • Propose service solutions based on numbers, data and facts to support executive level decision making processes

  • Expedite the release of Service Measures and Bulletins by ensuring availability of all relevant information, tools & equipment, improved parts, and updated software

  • Manage the release and completion of potential Service Actions and Recalls

  • Spearhead to identify service improvement opportunities by evaluating existing processes, systems, and tools with flow charts, value maps, metrics, time studies, and customer journey maps

  • Use analytical tools and skills to develop data-backed strategies

  • Develop systematic and automated data pipeline from the field into a JIRA based quality system

  • Qualifications:

  • 7+ years of experience in a premium automotive environment focusing on customer satisfaction, quality improvement, process transformation and operational excellence

  • 5 years of technical program management experience, including MS Project, Jira & Confluence proficiency

  • Technical degree in engineering, computer science, data science, or other quantitative studies

  • In-depth experience with lean six sigma methodologies such as DMAIC, five whys, 5s, value stream mapping, customer journey map, 8D problem solving, etc.

  • Highly proficient with big data analytics and business intelligence tools such as SQL, Excel, Tableau, Power BI, etc.

  • Deep working knowledge of Development, Validation, T1 Supplier, Manufacturing and Aftersales is preferred

  • Competencies:

  • Excellent interpersonal, communication and presentation skills to work with executives and global stakeholders

  • Meticulous attention to detail focusing on customer satisfaction and quality improvement

  • Highly skilled with storytelling presentations to drive changes, pitch transformative opportunities, illustrate potential business value, and celebrate wins

  • Able to work independently in a fast-paced startup and customer obsessed environment

  • Competent to meet tight deadlines and drive accountability in a high- pressure situation

  • Ability to work without direct supervision, an independent self-starter with a sense of urgency

  • Working Conditions:

  • Must be willing to travel both domestically, as well as internationally, as required.

  • Must be willing to work overtime and on weekends as needed to meet deadlines and goals, headquarters in California.

  • Exposed to service workshop environment that requires lifting moderate weights, standing for long hours, wearing personal protective equipment, etc.

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