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What to Expect
The Tesla Advisor consistently delivers on an incredible educational,
immersive, and exciting experience to all of our current and future customers
as well as create a memorable experience for our customers on delivery day.
They constitute Tesla's front line and are our brand ambassadors, supporting
our mission to accelerate the world's transition to sustainable energy.
As a Tesla Advisor, you will support customers from the moment they walk into
our showrooms to learn about Tesla through to their delivery day experience.
We've created one of the most innovative vehicles ever made, and you will help
deliver an equally innovative buying and delivery experience.
To succeed at Tesla, you must be energetic, highly organized, and hard
working. You should have a passion for sustainable energy and the ability to
create exceptional client experiences. While individual contributions will be
recognized, teamwork is essential to achieve the highest level of success. We
will reward team players who help others succeed and empower the team around
them.
What You'll Do
Engage walk in guests promptly, personally and with the goal of opening
the conversation and ensuring they feel welcome
Excite, engage and educate prospective customers and current owners
through calls, emails or text and outbound events to educate them about
Tesla's product offering and answering questions
Help Tesla maintain a healthy sales pipeline by collecting customer
contact information and scheduling and copiloting Test Drives for
individuals who exhibit purchase intent or potential
Actively contribute to the achievement of monthly sales and delivery
targets by achieving and exceeding individual Sales and KPI targets
· Effectively present and sell and support the delivery and installation
the entire Tesla eco-system
Provide the highest level of customer service throughout the full sales
and delivery cycle & installation process, as well as continued support
throughout ownership
Prepare, stage, and charge customer vehicles in advance of their scheduled
delivery appointment
Educate new owners by conducting a comprehensive vehicle orientation,
tailored to the individual customer's needs and comfort level
Execute customer documents on delivery day
Demonstrate a mastery of all Tesla products and services. Keep up with EV
industry trends and local incentives
Conduct direct deliveries from Delivery Centers to customer homes
Perform additional responsibilities as assigned to meet business needs
What You'll Bring
At least 1+ year of customer service and/or sales experience with proven
track record to meet or exceed goals
Positive, enthusiastic and passionate about the changes in the personal
transportation industry
Ability to understand and convey business issues and technical concepts
Strong sense of team mentality and reliability
Great attention to detail with strong organization and communication
skills
Proficient with Microsoft Office suite and CRM tools
Ability to work evening hours, weekends and holidays in a retail
environment
Ability to obtain appropriate state licensing, where applicable
Must be at least 18 years of age and maintain a valid driver's license and
an acceptable and safe driving record
Must be able to successfully pass a pre-employment background check
Legal right to work in the United States
