About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit www. FiskerInc.com – and enjoy exclusive content across Fisker's social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.
Fisker is looking for a high performing Vehicle Administration Coordinator, to join our growing Europe. The ideal candidate will support the sales and delivery process for Fisker customers and internal stakeholders. This position is responsible for ensuring that all customer required sales, finance, registration, delivery paperwork and processes are completed and collected during the purchase process, while also assuring a high level of accuracy and customer satisfaction and acts as an interface between the Retail and the Backoffice Team to ensure deliveries in the required timeframe.
Act as the primary contact for assigned sales territory on day-to-day vehicle administrative needs for Fisker customers with the objective of providing the highest levels of positive customer experiences as possible
Coordinate with the Sales, Delivery and Order Operations teams to ensure that all required documents and data pertaining to the vehicle purchase are complete and accurate prior to delivery.
Provide operational support to business partners for ad-hoc initiatives.
Develop and maintain relationships with internal and external stakeholders where required
Monitor the vehicle order status and pro-actively communicate updates and order exceptions to key stakeholders
When needed resolve questions and concerns that arise during customer purchase process
Coordinate and support the Fisker purchase process including financing, leasing registration requirements, vehicle payments and delivery scheduling to help facilitate a seamless handover process
When required provide customer updates thru the Fisker App with statuses throughout the order and purchase life cycle
Follow-up with key stakeholders for delivery, registrations, and other requested vehicle information
Assist with the facilitation and scheduling of Home Delivery of the customers vehicle when requested
Perform other duties as assigned
Basic Qualifications / Knowledge / Experience
Commercial education or Bachelor's degree with a focus on the Automotive Sector
Prior work experience (1-4 years) in a vehicle administration, customer service, or dealership function within the automotive industry
Excellent interpersonal, written and oral communication skills in English, other European languages are a plus
IT systems experience and knowledge on Enterprise Resource Planning (ERP) as well as customer data systems
Advanced Excel skills along with good utilization of MS Office
Well organized, strong attention to detail, advanced analytical and problem-solving skills as well as a proactive mindset
Preferred Skills / Experience / Competences
Drive for Results : Drive for high performance, takes responsibility and works towards planning targets, overcoming obstacles, setbacks, and uncertainty.
Business Acumen: Contribute to the company strategy and aligns the strategic priorities of own area with the direction and strategic priorities of the broader organization.
Customer Centricity: Anticipates evolving customer needs and how to address them, doing the right thing in the right way
Decision Making: Makes timely, informed decisions that consider the facts, goals, constraints, and risks.
Analytical Thinking: Gather relevant information, identify key issues, compare data from different sources; draw appropriate conclusions to arrive at appropriate solutions.
Teamwork & Collaboration: Facilitates Collaboration, actively engaging and to make joint decision and share best practices.
Displays Global Perspective: Conveys an understanding of the organization's global market position, opportunities, capabilities, and competitive threats and takes cultural issues and geographic differences into account when making plans and decisions.