About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit www. FiskerInc.com – and enjoy exclusive content across Fisker's social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.
The Vehicle Delivery Manager is responsible for delivering an exceptional experience to our customers, developing team members, and assisting to manage day-to-day vehicle delivery logistics operations. Our managers must deliver excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials.
The ideal candidate has the technical acumen to be able to communicate effectively with internal teams, excellent time management abilities and is passionate about leading change while inspiring teams. This role directly supports Fisker's mission by ensuring an exceptional and memorable buying experience for our customers.
To succeed at Fisker, you must be energetic, highly organized, and hard working. You should have a passion for creating a clean future for all. Teamwork and collaboration are essential to achieve the highest level of success.
Responsible for ensuring all employees provide best in class experience in every delivery
Determine resources needed to ensure vehicle preparation for customer appointments are appropriately staffed
Proactively mediate and resolve any customer concerns regarding vehicle preparation and quality
Manage escalations quickly and effectively assess need for Goodwill extensions
Empower and guide employees through challenging concerns, to make decisions in the customers' best interest while also supporting Fisker's vision
Continually evaluate the performance of each employee and provide constant feedback to drive results
Ensure all employees adhere to Fisker policies and procedures
Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
Assist delivery vehicle preparation team consisting of Vehicle Delivery Specialists and Delivery Associates
Help control staffing, supplies, and services for vehicle deliveries
Work collaboratively with other departments, particularly Vehicle Admin Department and Service Department to enhance customer experience
Represent Fisker in a professional and responsible manner when communicating with others both inside and outside the company
Monitor daily deliveries, create reporting metrics, and actively review information with your Manager for continued process improvement
Maintain constant focus on improving the Fisker delivery experience
Demonstrate fluency in the local market's DMV requirements and processes
Perform additional responsibilities as assigned when business needs arise
Educational experience: Bachelor's degree or equivalent professional experience
2+ years of applicable experience with proven track record of meeting or exceeding goals in a service-focused industry; automotive expertise
Strong and proven experience leading field, technical repair or manufacturing teams in a fast-paced, technology driven environment with strong customer facing responsibilities
Ability to problem solve, prioritize multiple projects and adhere to business-critical deadlines
Excellent written and verbal communication skills
Dedicated and ethical approach to Fisker standards
Ability to develop collaborative relationships acting as a well-respected, trusted partner with whom others want to work
Ability to work evening hours, weekends and holidays in a retail environment
Valid driver's license in the country in which you are applying, 2-year minimum driving record required with a clean driving history
Ability to obtain appropriate state licensing, where applicable
Expected Salary Range: $50,960.00 to $121,960.00 a year.
Additional compensation: Salary is one part of total compensation which includes bonuses, equity awards as applicable, and benefits. An employee is eligible to participate in Fisker's equity program, subject to the rules governing such programs.
Benefits: Fisker provides comprehensive medical, prescription, dental, vision, and disability insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Fisker covers most of the premiums for employees.
The salary offered may vary depending on multiple individualized factors including market location, job-related knowledge, education/training, certifications, key skills, experience, internal peer equity as well as business considerations. Fisker reasonably and in good faith expects to pay for the position within the salary range listed, taking into account the wide variety of factors listed above.
Fisker Inc. is an Equal Opportunity Employer; employment at Fisker Inc. is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.