About the Role – You will:
Review, analyze, and determine whether customer warranty claims submitted
are accurate, complete, have valid discrepancies and corrected actions
that adheres to Proterra Warranty Coverage programs.
Acts as the point of contact for the Customer for warranty related
questions and matters.
Process claims received through Vendor sites, email and/or customer portal
platforms.
Authorize and process claim payment through Proterra's Finance Department.
Review closed work orders and ensure accuracy regarding warranty related
information.
Maintain records and reports of warranty transactions.
Verify accuracy of asset data being entered into our CRM system.
Evaluate contractual language and policies to answer warranty related
inquiries.
Coordinate parts returns and contribute to supplier recovery programs.
Responsible for other Aftermarket or Service programs and other duties as
assigned.
Collect weekly and monthly warranty metrics for customers and internal
partners.
About Our Group:
As strategic partners, the Customer Service team strives to ensure that
our values, culture and engagement always allow us to do great things for
our company.
We strive to provide the highest-level service and support to our clients
each and every day.
We work collaboratively to build strong relationships with our clients,
partners, and own team.
We treat each other with respect……and always try to have a little fun
every day!
This position will be part of the Greenville based Customer Service team
that supports Proterra's Manufacturing and Engineering operations.
You will report to the Warranty and Product Support Engineering Manager
and collaborate with other Customer Service team members in the field and
other Proterra offices.
About You:
Detail-oriented, resourceful and diligent.
Self-starter with the ability to adapt interpersonal styles and techniques
to influence at all levels of the organization
Flexible and open to change, able to quickly self-research and pivot to
exploit new tools and best practices.
Customer-focused attitude, with a high level of professionalism and
discretion and intense focus on exceeding customer expectations.
Ability to maintain strict confidentiality, establish trust and
credibility, and act with complete integrity.
Strong time management and organizational skills; operates independently
with limited supervision.
Sound judgment and problem-solving skills.
Excellent English communication skills.
Your Experience Includes:
Associate degree in a related field or equivalent work experience.
Warranty administration experience
Automotive or mechanical experience
Experience in writing and interpreting service orders.
Familiarity with Supply Chain Management, Inventory Control and Materials
Management techniques using industry accepted best practices.
Intermediate level computer skills (including Microsoft Applications);
Significant experience required in Excel.
Physical and Environmental Demands include but not limited to the
following: lifting, bending, climbing, kneeling, reaching, sitting,
standing, working from ladders, walking, working in extreme temperatures
(cold/heat), confined quarters, excessive noise and high voltage.
You might also Have:
Experience with Oracle
Experience with Salesforce
Experience with Smartsheets
Experience with PLM or ERP systems
Experience with CPIM
Location: Greenville, SC
Travel: 0-25%
Proterra is an Equal Employment Opportunity Employer, providing equal
employment opportunities to all Employees and applicants for employment
without regard to race, color, creed, religion, sex, sexual orientation,
gender identity, national origin, disability, age, genetic information,
veteran status, pregnancy, childbirth, or related medical conditions,
including, but not limited to, lactation or any other characteristic protected
by applicable federal, state, or local law or ordinance. Proterra participates
in the Electronic Employment Verification Program (E-Verify).
