About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit www. FiskerInc.com – and enjoy exclusive content across Fisker's social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.
Overview of the role
The Workshop Technician is an integral part of the team responsible for providing first-class service and diagnostics for our electric vehicles. This position requires an experienced service professional with a solid background and hands-on experience in electric vehicle maintenance, diagnostics and repair.
Our ideal candidates have a passion for and deep understanding of the latest EV and OTA technologies. You will be able to work with aftersales teams in a dynamic, fast-paced environment to fix the problem first time and achieve a high level of customer satisfaction. Join us on our exciting journey to launch the Fisker Ocean!
This position is based in Milton Keynes
Performs vehicle diagnostics, "Fix IT Right the First Time" repairs, and manual and over-the-air software updates at a Fisker workshop and/or Port of Entry.
Avoid repeat repairs and repurchase cases by understanding customer complaints and following proper service procedures to ensure high customer satisfaction
Assist in the preparation and validation of detailed service repair manuals, service bulletins, technical and parts information, customer service and owner communications, etc.
Immediately identify and report complex technical problems encountered in the field.
Assist Mobile Master Technicians in low service capacity situations to ensure optimal customer service and quick repair times
Assist in root cause analysis, identification of new trends, troubleshooting and preparation of appropriate reports
Basic qualifications / knowledge / experience
Completed vocational training as a motor vehicle mechatronics technician or comparable training
Several years of professional experience in the above-mentioned area of responsibility
Experience with battery electric vehicles and good knowledge in handling diagnostic equipment
Certification for work on high-voltage systems
Knowledge of ECU troubleshooting, CAN/LIN/i/Body Bus, LVDS, etc.
Fluent Norwegian; good knowledge of English would be an advantage in the application process
Strong interpersonal and communication skills to build effective working relationships
Ability to work independently with a sense of urgency
Efficient in managing multiple priorities, organizing workload and meeting deadlines
Punctual and reliable
Excellent work ethic and willingness to cooperate
Willingness to learn innovative technologies
Willingness to travel both domestically and internationally as required
Willingness to work overtime and weekends as needed to meet deadlines and company objectives
Proven experience in dealing with customers, experience as an automotive service advisor is an advantage
Ability to educate other colleagues on technical topics
Drive for results: strive for high performance, take responsibility and work towards planning goals, overcome obstacles, setbacks and uncertainties
Business acumen: Contributing to business strategy and aligning the strategic priorities of one's unit with the direction and strategic priorities of the whole organization
Customer centricity: anticipates evolving customer needs and knows how to meet them by doing the right thing in the right way
Decision-making: Makes timely, informed decisions, taking into account facts, objectives, constraints and risks
Analytical thinking: gathers relevant information, identifies key issues, compares data from different sources; draws appropriate conclusions to arrive at appropriate solutions
Teamwork and collaboration: Facilitates collaboration by actively engaging to make joint decisions and share best practices
Demonstrates a global perspective: Provides an understanding of the company's global market position, opportunities, capabilities and competitive threats, and takes into account cultural and geographical differences in planning and decision-making