Introducing Eva, EVBox’s new virtual customer support assistant

21 September 2023, 09:00 (CEST)Introducing Eva, EVBox’s new virtual customer support assistantEVBox introduces Eva, a new AI (artificial intelligence) powered virtual customer support assistant to empower customers and ensure quicker resolutions for a better support experience. AMSTERDAM, September 21, 2023 – EVBox, a leading company in the electric mobility era, is launching a new virtual assistant to improve the customer support experience. Eva is introduced to empower customers and expedite issue resolutions, improving overall customer communication with the company. During business hours, the virtual assistant is also able to redirect questions to live support agents for matters that it cannot immediately resolve. During its trial period, Eva resolved over 70% of issues, redirecting the remaining cases to customer support.